The Cloudveil, Autograph Collection

Absolute horrible nightmare of a place. Horrible customer service and crappy room. They gave us a room facing a garage and refused to move us. Wound up switching hotels and had to spend $2k more for our vacation. Would never ever stay here. Stay away!!!!!

I was there on a girls weekend. The hotel was beautiful decorated in holiday decor. The front desk staff was friendly and helpful. The hotel and rooms were clean and comfortable. We used the hot tub in the mornings and it was perfectly heated. There’s a complimentary pantry on each floor. The Bistro has the best food hands down. Delicious and fresh and wonderful staff. Overall A+

Really impressed by our onenight stay. Ideal location, just adjacent to Antler Square and easily walkable to all the good restaurants downtown. Lots of thoughtful touches throughout the hotel and in the rooms. They did a nice job of balancing luxury a modern feel while still having some western aesthetic. The hotel restaurant (the bistro) looked good for dinner, though we only got the opportunity to try breakfast. Lastly, great service from everyone we encountered.

The only coffee is downstairs near the desk from 6 to 9 AM The rooms are gorgeous, however to make them pretty they use very uncomfortable furniture even at the high cost. We paid for the room. We left one night early simply because we could not sleep there. They’re located right downtown, which makes it easy for walking anywhere. The staff themselves are incredible, very eager to help and a very apologetic for the poor management

I loved the hotel from the moment we arrived. The staff is eager to please and ever so helpful. You were never another when you had a question and they were so happy to assist you in whatever way they possibly could. Our room was well appointed and I loved that there was a water closet and it was separate from the shower. So someone could be showering, someone could be using the water closet and one person could be at the mirror getting ready, There were only two of us in the room but there would have been plenty of space for 3 people to be getting ready in our room at the same time. The snacks stations in the hallway on each floor were a nice touch. We had used Valley parking upon the day of our arrival and after that we were easily able to find street parking around the back, on the street by where the entrance to the garage and valet parking was located. So we were not inconvenienced at all. This is a very welcoming and refreshing place to stay while in Jackson Hole. I would definitely stay there again when in the area.

Your front desk staff are quite literally the best in the world. Tony went so far out of his way to accommodate us it was incredible. I had an issue out of my control and the two gentlemen at the desk helped me with everything. I can't wait to tell everybody back home about y'all