Explore avaliações de hóspedes de hotéis em Izmir

Best Western Premier Karsiyaka
3.9/567 avaliações
Karsiyaka
staff are rude and do not want to help with anything. Room service is terrible and tonight I am told I only have one option chicken rap. They do not allow you to use the hotel garden after 10:00pm but will allow certain customers to go out and use and tell them not to say anything. no equality here. The fridge in the room is warm. I were told that the restaurant had closed. The closing time should be 10pm but and the time were 9:30,after being refused I watched the staff allowed another person to sit and eat. I qustioned this and were told okay you can eat then. I did not choose to eat because I felt uncomfortable and didnt understand why I had just been told I am not able to eat at the restaurant but others could come and sit down to eat. I had travelled from England and arrived 8pm I had no food and were very hungry. I asked for more toilet roll and coffess since my room hadn't been stocked up. I had to ask three times in one day to get it and still when I came home that evening nothing had been put in my room. The hotel hosts weddings and will tell us stupid people who paid to stay here that we cant use the garden today. 😡. I arrived for breakfast at am. All the drinks machine were empty. I asked could I have a cold drink and were told its empty and that's it. This were At 8 am this were shocking how could it have run out. I paid for Breakfast included and let's just say it's not good at all. Tonight I witnessed a staff member say the F word while another customer were crying at the counter asking for some support because another customer had called them fat. It were unprofessional. The owner of the hotel has no manners and actually I found him more than rude terrible people skills. I felt as though I were not welcome. The facilities here are awful. The last time I came here the sauna were out of use and not blocked off the ceiling were falling through and the swimming pool is tiny and awful. I regret every penny I have spent here and please, if your looking for a decent place to stay avoid this hotel like the plague. I'm an easy outgoing guy and never write reviews about such things. But I do not want anyone to experience what I have. Second time i have stayed here and i cant wait to leave. The coffee in the rooms are awful tasting. Aircon pumps warm air. The hotel room carpet had bits cut off and stitched back again. My bath and toilet were not clean. The bathroom countertop had a massive crack init and not repaired. I genuinely have had an awful experience. They have no customer service skills at all. Stay there at your own risk but dont say I dint warn you. It's not a cheap hotel and the standards are beyond a joke. I hope to share my opinions and experiences world wide and every social media platforms out there. I hope to save you the pain I have had to ho through . It's not a good place . dont make the same mistake I did.

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