Marriott Executive Apartments Brussels, European Quarter

This is by far the worst Marriott property I’ve ever stayed at. I have been in this apartment for three days, with two nights still remaining until check-out, and I cannot wait to leave this awful place. To begin with, check-in is handled at a neighboring hotel, La Renaissance, which in itself wasn’t an issue. The problem was how slow and disorganized the process was. There was only one person at the reception, and he was busy addressing another guest’s issue. We waited for an extended period until another staff member finally arrived to assist us. The biggest issue, however, has been the complete lack of housekeeping. On the first day, I was shocked to find that the beds were not made, towels weren’t changed, and the room wasn’t refreshed at all. I assumed they were simply busy and decided to overlook it. Unfortunately, the same thing happened on the second day. I called the reception, which, ridiculously , is also located at the neighboring La Renaissance hotel. I asked why no housekeeping had been done despite my booking conditions explicitly stating that stays longer than three nights qualify for free housekeeping services. The receptionist informed me that we should book housekeeping and no service is available on Sundays. He assured me that a housekeeping service would be scheduled for the next morning. Yet again, we returned late from our daily trip to find the room untouched. When I called the reception to complain, I requested to speak with the duty manager, only to be told that there was no duty manager available and that I could only speak to him after 10:30 a.m. the next morning. How can a Marriott property not have a night-shift duty manager? The only resolution they offered was to send us some coffee, tea, towels, and, unbelievably, a plastic bag to gather our own trash. Is this what Marriott considers acceptable service? As a frequent traveler who has stayed at Marriott properties in many cities worldwide, I can confidently say that this experience is unparalleled in its lack of quality and professionalism. Today is Sunday—let’s see if they finally clean the room or if we’ll spend a fourth night without housekeeping. I will update this review once I return.

The quality of these apartments were POOR. I had to change apartments as the first one had such a bad bed I ended up sleeping on the floor. Second was not much better and the snotty reception person insisted they were all new mattresses. As I spend about 100nights in Marriott each year, that’s just not Marriott standard. The shower flooded the room every time you used it. I would not recommend this place

Wonderful hotel in Brussels. Very close to city centre and to the EU Parliament which is also interesting. Clean and luxurious room as well as air conditioning, which leads to a very comfortable stay. Nice views from certain roomas which have balconies

Marriott's most disgusting property. i want my money back for sure. I will complain Marriott corporate office as soon as we are back to USA. I dont know where to start, I am writing as I am still on the property. Place is disgusting, rooms are dirty, lobby is dirty and infact has no lobby. Looks like AirBNB's upgraded version. We regret to say we picked marriott over Hilton and whole family is regretting. NO AC working, NO toilet working. I still dont understand how come Marriott not doing any visual Audit of the place and ask local owner to fix it and make it high quality. Hotel next door looks better. Kitchen also has plates which has broken edges. I am just too disturbed about this whole seen. If you are travelling from USA to this place, just stay away, this is a run down place and highly disgusting. Even word disgusting has some standards and its below it. By the way laundry is also broken and dryers dont work. I am not attaching toilet pictures because pictures wont do any justification. Seeing is believing, Bathroom and toilet areas are really bad. BOTTOM LINE IS: THIS PROPERTY DOESNT QUALIFY TO BE A MARRIOTT PROPERTY ATLEAST IN USA, IT COULD NOT BE APPROVED BY THE MARRIOTT CORPORATE. MAY BE EUROPE IS DIFFERENT, BY ALL MEANS THIS PLACE IS DISAPPOINTING

We used this as a base the Marriott Apartments as a base for a short city break in Brussels. Ideal for our family of 4 (2 boys 16 yo & 4 yo) with 2 double bedrooms & convertible sofa bed. With own kitchen & balcony the self contained accommodation style was perfect set up for us. Perfectly located for public transport links, & exploration of the nearby European quarter on foot, we'd happily book to stay again if returning.

We arrived at 9:30am after a 8 hour trip and we thrilled that they were able to provide us with an early check in with no hassles. The rooms were spacious, clean and very comfortable. The restaurant next door, The Poet had very good breakfast and dinner with excellent service by Kalinka. The stand out employees at the hotel during our stay were Marina Paoli and Leia. They went above and beyond great customer service.