Usuário convidado
7 de novembro de 2024
Gheorghe Bota 1/5 acum 2 minute pe Google This is not a review about the service, but about the reputation of the hotel and the staff. The jacket was left in the room after I left the hotel. Unfortunately, I discovered this the next day. I called and wrote immediately, but I was told that they did not find anything. I am sure 1000% that the jacket stayed at the hotel, I'm sorry that such a hotel and people have come to such a thing!Personal belongings are definitely stolen in this hotel. 05.11.2024: After the review was written, I received a message from the hotel that the jacket had been found, I also received a photo as confirmation, they told me that I could come in to get it from the hotel. I said that now that I had left the country, I was there until November 3, they were notified on November 1 that the jacket was forgotten, but they did nothing for 2 days while I was there on the spot, they just wrote to me that the jacket was not there. After I told them that I was not in the country and to send my jacket via DHL, they blocked my email, without solving the problem. I convinced again that it is a zero hotel and a staff who steals, he admits after that but is not ready to return what was stolen . 06.11.2024: The problem was not solved. To receive the jacket I have to pay taxes. All this does not happen if the hotel staff reacted in time. They made a theft and started to react after the review was written. They had enough time to tell me return the jacket then I was in Istanbul, but now because of them I have to pay taxes to get my jacket back. I will buy another jacket, but next time I will be more careful. This hotel still has reviews like this, where they have stolen from other customers before. Be careful. Choose another hotel.
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