Grand Nakı Hotel

I went there with my family for a week meant to be our holidays, well once we got there the pictures are TOTALLY different from reality was really disappointing we had been waiting for 5 hours for check in then he showed us the room ive booked, each room was worse than one before!!!! Showers were mouldy!!! I booked 2 double room with balcony and one triple room reception wanted to give me one standard room one double with balcony and one attic!!!! Which we had to go 1 floor with stairs !!! It was soooo disappointing! At the end reception offered me a free cancellation! I said let me see if I can find any other hotel to stay finally I found another hotel around I had to spend 500£ more! And he said 100% Im gonna get my refund in 30 minutes after 6 days we were there they just refunded 5 nights which I booked 7 nights! They didn’t refund 320£ for 2 nights! It was a horrible experience! All the staff were so rude and unhelpful! NOT RECOMMENDED!

AVOID THIS HOTEL. The stuffing who was working here almost ruined my holiday and my whole experience with turkey! Where should I start?, everything started with me looking for a taxi at 3am in the airport, they told me they have transportation so I asked for it, I never say yes or not since I was in rush in my airport, but I never said either I wanted “round trip” transportation! They wanted to charge me 110€ for nothing!, me and my friend got late so we were waiting for that taxi, it took long time so my friend took another taxi who charged us 30€ till the hotel… haha, when I got there they told me I needed to pay 110€ for the transportation, so I said I didn’t take the taxi so I won’t pay for a service I didn’t take! That person who was in the desk didn’t speak English or anything but via translator said bad words towards me. Next day I talked with the other guy I was talking about the transportation and I explained everything! He insulted me because I didn’t want to accept their scam, plus told me they wouldn’t clean my room in all those days I was gonna stay! WHEN I PAID FOR ALL THE SERVICE!!!! And if change the hotel they wouldn’t return any money. Then when I came to my “room” it was and a basement haha… when in the booking says “with city view”, it was in the floor “-1”, the smell was disgusting, the tv and phone didn’t work either!, plus the noise woke up in the morning because you can LISTEN EVERYTHING from your room! PLS PAY ATTENTION TO ALL THE BAD REVIEWS THIS HOTEL HAS!!!!! I didn’t and I had the worst experience ever in my life with hotels, I was afraid for my safety!!!!! Those guys were terrible, service, and place horrible!

Choosing this hotel was a great mistake for me. We thought that being close to the center was all we should look for in a hotel. This hotel was dirty, it was not maintained properly and it offer the bare minimum as breakfast. I advice strongly against staying in this hotel.

The worst place I have ever stayed for the following reasons. The room allocated to us was very small with no windows. We requested an upgrade and got another room which had a balcony but still small. In 6 days the bedding was never changed. The shower head was faulty. Opposite the hotel is a depot for deliveries and it was noisy. The owner's son was very unfriendly. The breakfast was just OK.

The staff was very friendly and the rooms were very clean and checked every day. Provided with fresh stuff every day. Staff was all on hands and when you come back from your trips they provide you with coffee and water to relax you. I would recommend this place as it’s near to all the good places you could visit on a walking distance.

Very nice hotel at a very comfortable location. Staff is very friendly and helpful. Rooms are clean and breakfast is quite good. in the centre of all historical places. For sure will come back to have a great time in Istanbul.