Royal Bosphorus Hotel & Spa Hamam

This was by far the worst experience I’ve ever had! I booked a room for 7 nights but left after just one, even though I had already paid in full. The room was filthy and disgusting, and the staffs were rude and disrespectful! Don't ever waste your money and time there!!!

It is the worst experience in my life. we ordered transfer from the airport, we were with kids, after flight we waited 45 minutes, our car never came, so we left and went by metro, when we arrived to the hotel, they told us to pay for transfer. otherwise they do not allow us to the hotel. the location of the hotel is ok, but staff is terrible. Hotel is very small, breakfast is on the ground floor, in front of the reception, so you eat with some people checking inn or out. Breakfast itself id terrible, we were not able to eat anything. Rooms and tiny and dirty. so I recommend never ever visit this place, if you do not want your vacation to be ruined.

The room was horrible, very dirty, very noisy, and sharp springs were coming out of the mattress, we asked for another room but all the alternatives were the same. They said they would refund us, so we booked another room, but at checkout they refused to return the money and said it was our problem. The staff barely speak English so communication is impossible. Definitely not recommended!

Upon our arrival, Fatih (the daytime receptionist) was very approachable and our first day of Istanbul. Unfortunately, from day two and onwards, we had to keep on asking him for toiletries, clean towels and room cleaning daily. When asked, he would make promises but in the end we had to go downstairs and collect the toiletries and fresh towels ourselves (and again the room wasn't cleaned). On day three, water was cut off for 12 hours and we couldn't use the toilets because we couldn't flush it nor could we shower due to this situation. This wasted alot of time as we had planned our day. When questioned, the hotels excuse was that Istanbul Municipal Department had turned the water off in the area. However, when I enquired with other hotels they had water supplies and tanks as a back up which this hotel should consider doing. It was only on day four when I complained to Agoda, things changed for the better. Since then, the room was cleaned daily, fresh towels were provided and toiletries were given. However, since the complain, Faith stopped talking to us (not acknowledging us) which was not very professional whereas the night shift staff (named Abdul) showed professionalism by continuing to greet us and making an effort to talk to us. Breakfast was very basic and was in the reception area which was quite uncomfortable. On the positive, the location was excellent which was close to many attractions.

Terrible experience. I booked the hotel 2 months in advance. I got an WhatsApp message confirming the booking, one day before I was informed that expire date of the card was over. I checked my card, all was fine. Reservation was cancelled. Imagine reaching Turkey, high season and have no hotel to stay. Reading google reviews, other people had same bad experience. It seems to be common practice in this hotel.

Great location, staff helpful and friendly, clean rooms, shower in our room was superb. Breakfast is same every day so can be a bit boring and not a great choice. Apart from that it's a great little hotel and would use again. Close to the sights of Sultanahmet and not too far to walk to the sea.