Usuário convidado
10 de fevereiro de 2025
Here’s a more polished and detailed version of your review:
I recently stayed at this hotel and had a generally positive experience, though there were some areas for improvement.
Upon arrival, the night staff was very friendly and welcoming, which set a great first impression. The hotel itself is one of the cleanest 5-star hotels I’ve stayed in—and I’ve stayed in quite a few. Every corner of the property was spotless, which I really appreciated.
The breakfast, however, could be improved. While the selection was decent, I felt it lacked variety and quality in some aspects. That being said, the restaurant staff provided excellent customer service, making the dining experience more pleasant.
The bed was a little too firm for my preference, which made sleeping slightly uncomfortable. While this is a matter of personal preference, it might be worth considering options for softer bedding or mattress toppers.
The front desk staff during the day were friendly on my first day, but by the second day, I noticed a decline in service. I’m not sure what changed, but the level of attentiveness and hospitality didn’t feel the same. Additionally, I believe the front-line staff should improve their English skills, as clear communication is essential in a 5-star establishment catering to international guests.
While the overall service was good, the hotel’s location is quite far from most attractions (except for the nearby outlets). This means you’ll need to rely on taxis frequently, which can add up in cost and time.
Unfortunately, I didn’t get the chance to visit the spa, but based on the rest of the hotel’s standards, I imagine it would have been a great experience.
Overall, while there were a few minor issues, I still had a pleasant stay. With some improvements in breakfast, front desk service consistency, and language skills, this hotel could be truly exceptional.
Would I stay again? Possibly—but I’d consider other options based on location and convenience.
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