Ishak Pasa Palace by Signature Hotels

體驗很差。預訂的房型跟入住後他給到我們的房型完全不一樣。前一天晚上入住較晚，找前台反映後工作人員説第二天可以換；第二天早上再找前台時，前台工作人員竟然説：“1.你們衹在伊斯坦堡住一天，房間不一樣怎麼了嘛，會對您造成什麼困擾嗎？ 2. 我們的房間因為位置樓層不一樣，有大有小，但它們都是您預訂的這個，衹不過你分到這個二樓的陽面的它就是小。 ”最後掰扯完了給換了一個，第二天退房前白班工作人員又跟我朋友説我非常情緒化難以溝通……工作人員一整個強詞奪理，自己貨不對板還要讓消費者承擔，不滿意他們的方案就説消費者難説話，沒見過這樣的。

The good:Great location right around the corner of all major attractions. Nicely renovated building. Most staff are friendly. The bad: 2 nights in a row, airconditioning was out for the entire hotel. Manager didn’t want to refund remaining nights when we informed we switch hotels. Threatened us throughout the discussion multiple times. Breakfast is just not up to standard for that price. Rooms are a bit noisy.

We stayed at this hotel for 4 nights and absolutely loved the strategic location, close to many tourist attractions. The staff was always extremely helpful, kind, and ready to offer the best advice for any request or information. When we return to Istanbul, we will definitely book here again. 10++. Thanks again to Sebastian and his staff.

We really enjoyed our stay in this hotel. Everything was perfect. It has a wonderful garden and you can have a pleasant time there. Also, the receptionists are always ready to help. Very good location, near to the center. The room was clean and cozy. Highly recommended, thank you for our great stay, great memories! Also Sebastian is great host !

Excellent location of the house just minutes from the main attractions. Hagia Sofia Topkapi palace. ..Cleanliness and tidiness. Optimal price/quality ratio. Would come back again . Highly recommended

We really enjoyed our stay in this hotel. Everything was perfect. The staff were amazing, ready to help with anything. Very good location, near to the center. The room was clean and cozy. Highly recommended, thank you for our great stay, great memories!

We had a great stay in Istanbul, but it was made even better by the staff at Ishak Pasa Palace. We were always greeted and offered coffee/tea/pastries/etc. and felt welcomed by all staff members. We felt very comfortable and safe staying here.

This “boutique” hotel has new ownership. Unfortunately I don’t think the owners or their General Manager have any clue on how to run a hotel. I will list the pros before the cons: Pros: 1. Location 2. Great staff Now the Cons: 1. I reserved and pre-paid for a double twin bed but got a queen bed. My niece and I are traveling together. 2. Chose this because it said they offer laundry service but we were told at the front desk that we have to go out and find our own laundromat because the don’t offer laundry service even though the website says they do. I booked it through United, United maybe you need to vet the hotels you offer on the “book a hotel” site. 3. They also showed air conditioning as one of the amenities but they don’t have any. Unit blew hot air, when asked they said that if they allowed us to use the air conditioning all the 16 rooms in the “Boutique” hotel would have have their air conditioning turned on. 4. Amenities included a minibar, sadly although they had a very small refrigerator it was empty. 5. Another promised offer was free bottled water, although the room was the size of a compact cars tight garage I couldn’t find the water, I truly searched the whole room. 6. No key cards to open the door but good old fashioned medieval keys that I found out from my fellow traveler opened other guest rooms as well. 7. No ice, Asked for some but got I kid you not 12 cubes, I was told there was nothing left. What is the lack of ice availability in Turkey? I mean seriously?! Location is the only thing going for this place, don’t waste your time with this “Boutique Hotel”. Someone needs to educate the GM who clearly has no idea what he or she is doing. A Boutique hotel is not a place to stay that leaves you guessing on whether you will get you room type you paid for, maybe or maybe not you will get the published amenities advertised on the hotel website. United, I know the reservation is non refundable but I expect a refund.

I stayed at Ishak Pasa Hotel for 24 days. The hotel is fairly new shy of 6 months. The theme of the hotel is modern mixed with traditional theme hotel. The hotel is well kept & clean. The beds are comfortable the sheets are white and spotless. Let’s speak about the staff Halit, Gokan and the rest of the staff are amazing treated me like family. They’re willing to help you with everything & anything you need. Honestly I extended my stay because of the staff just wonderful. The breakfast is traditional has something for everyone. The location is PRIME walking distance to Hagia Sofia, Blue Mosque , Basilica, Grand Brazaar & Spice Market. I was truly sad when I needed to departing to the other side of Turkey. I will be staying again in the near future.