Pelican Cove Resort & Marina

This hotel sadly fell very short. We had high hopes after reading previous positive reviews however since booking I noticed more and more negative experiences being reported by guests. It would be very helpful if staff notified you ahead of time that there is no Lobby in Pelican Cove Resort and that check in is at Postcard Inn next door. The rooms have been poorly renovated and an old thin adjoining door, that has been badly painted over, separated us from the room next door. The light from next door shone under the gap and we could clearly hear coughing and talking from the guests all night. The air conditioning turns on and off very loudly all night and made it sound like we were inside an industrial fan. Although the bed was pretty comfortable sleep was impossible due to all the noise. The balcony light had no switch to turn it off so light shone in and to cap it off the alarm clock had been set and went off loudly at 4 am. I'm sure this would have also woken the guests next door as a wafer thin door separates the rooms. The pictures make this place look like a relaxing and polished beach resort. Unfortunately that was not our experience. The amenities are clearly old and although they may have had a coat of paint and new curtains it hasn't been enough to deliver the quality advertised. Black mold grows on the ceilings of restrooms near the bar and in the bottom of the shower tiles. Hopefully management can make some changes to make this stay more enjoyable for future guests. We definitely didn't feel there was value for money.

We noticed the mini fridge in the room wasn't cooling properly, our food spoiled overnight. Called front desk, they sent a tech to fix or replace. Never heard back but saw the tech go to the room. Fridge still didn't function properly and was unusable for our stay. Very disappointing since we were there 3 days. Housekeeping didn't replace coffee for our Keurig day 2 or 3. No beach towels available. When we asked a staff member for them, he sent us in the wrong direction. Never found them. And when we checked in, we were never told there was an elevator, so we had to make 3 trips up 3 floors with bags, food, etc. Room was hard to find at night when we arrived as buildings were not labeled from parking area as to room locations. (No directional signing). Location was good, overall condition of the hotel I would describe as tired. Needs upkeep, paint, safety anti slip tape on steps was worn or missing, a light fixture on exterior of building was hanging from it's power cord. Room price for non view was close to $400 per night. At this price I would expect better condition. Would not recommend.

No security at night, the room needs more cleaning. Very nice and I think the price is very good, the bathroom only had warm and hot water. The pool is very nice and the whole area of the hotel is very nice, but I think the maintenance is somewhat neglected.

After having an unpleasant experience 3 years ago over an "Ocean Front" reservation that resulted in us not staying there, We thought we would try again. This time I contacted Customer Service to ensure we would have an "Ocean Front" room. They graciously upgraded our room. When we arrived at Pelican Cove, in the pouring rain, we learned that there was no check-in/lobby and we would have to check in at Postcard Inn, just down the street. At Postcard Inn we were checked in by a very courteous woman named Sherri. Unfortunately that was the last good experience we had with the Postcard staff, everything else was unsatisfactory. After we settled in at Pelican Cove we enjoyed our time there. The only negatives were the glue marks from labels on all the sliding doors, which was very disconcerting, and the Certificate of Operation in the elevator had expired over a year ago. Not having their own Lobby is definitely not a good thing, the phone in the room did not connect with anyone.

Sorry, we came here … first night we couldn’t sleep because of the noise the air conditioning was making. The following day at 7 AM, some guy was working on the beach… his truck was driving the backup noise… I mean, I get it they have to work, but Saturday? At 7 AM? We were on vacation. It's not worth the money we paid. Of course, they changed the room for us, but we had a problem with the air conditioning not cooling it. The technician came and left, and all he did was pull out the drapes so the sun won't go in there. At night the toilet was making a weird noise every 5 minutes. WORST EXPERIENCE! Rooms are old and need updates. No air and mold smell.

Travelers beware! My family was moved from our originally booked two bedroom suite to two separate rooms. This was due to a mechanical problem in the original building where I had booked our stay. That could not be avoided and was not the resort's fault. However, we were moved from a 1200 square foot room to two rooms totaling 501 square feet. We were charged our original rate of the two bedroom suite for our stay. After researching what the two smaller rooms would have cost, I realized we should have been credited back a portion of our fee. I stopped into the lobby to speak to a manager and was told no one was available but someone would call me. No one did. After our stay, I sent two certified letters requesting the credit for the lower rate of the alternate rooms. I gave the resort 30 days to respond. No one has ever contacted me. I was being reasonable and only requesting what we would have paid for the two rooms as if we booked those from the start versus the larger suite, even though our stay was also negatively impacted by our children being in a totally different room and also the room sizes being so small we literally had to use the porch furniture to have a place to all sit to watch a basketball game together. So be very careful. If you pay this resort and something happens, no one will contact you ever and you will have no recourse to receive any funds back.

This resort!!!!! From check in to check out, the experience was amazing! I have never written a review before but felt the need to for this place! The room was great, no complaints. There were four of us in a two double bed room, two adults, two children and felt that there was enough room. Water pressure in the shower was just right. Room had a balcony that was equipped with two chairs and a table ocean view and plenty of room! With a stay at the Pelican, you are able to also access the Postcard Inn and two other of their resorts. We only spent time at the Postcard Inn because it was right next door. We took advantage of the pool bar, pool, games and beach at both resorts! Sadly, our itinerary only allowed for one night, but we will definitely be back for a longer stay! Do not overlook this resort! It was absolutely perfect!

We have stayed here in the past multiple times, no issues, this time the room was extremely cramped with 2 queen sized beds and the room was not meant for that. After checking in early to make the funeral the same afternoon we got back to see one big live roach in our bathroom, ok no worries, we proceeded to enjoy the pool and ocean. When we proceeded to get cleaned up and go to dinner we discovered multiple bugs in the coffee maker machine in our room, in the water floating around and crawling out of it when we tried making coffee. Ok stayed cool, now when I tell you that I have never had any problems or issues and we always have had great memories there it really pissed me off when my wife started to get bit by ants in the bed. Yes ants. We brought no food or anything else in our room for all this to be happening. I don’t know what is going on with this resort but we believe as a family that we might have to start staying somewhere else. For the money I have spent here and making this our go to getaway, I have second thoughts about staying here ever again. Sorry but checking out at the post card inn and explaining my self to the young man seemed like it wasn’t the first time he’d heard about it and wasn’t very apologetic nor offered any suggestions. Outside of the room issues the place is a very nice place and a golden egg if taking care of. They would have to definitely have to do something about this in order for me to return.

Beautiful location and really clean. We loved having the ability to have the quiet of the Pelican Cove and enjoy the Postcard Inn also. Of course, the have the best Rum Runner! The only negative was the food…just ok. Nothing special. Our room was remodeled…yet whomever did the work was extremely sloppy. There was caulk everywhere and the robe/towel hanger on the back of the door was upside down.