Secrets Impression Isla Mujeres - All Inclusive - Adults Only

很棒的體驗，下次準備體驗一下另外的Secret系列，跟男朋友一起，真的是一次特別難忘的體驗，酒店不大～加定了一晚

From the moment you get to the marina until you return, this experience is incredible. The views, facilities, service, food, drinks, weather are all exceptional. Biggest downside is overindulgence!! Make sure you book the Ocean Front (not ocean view) rooms, as the difference is size, layout and view is significant but the cost difference is marginal.

Our waiters Francisco (Spezia), José & Roger (La vista), and Ángel our butler went absolutely out of their way to make us feel special. Thank you for making our experience unforgettable. We will see you next year for sure!!!

Pros: Lunch and Dinner was absolutely amazing, best we have had at an all inclusive (even tried the raw sushi and didn’t get sick)Shoutout to Israel at SAKE and Heidi at the coffee shop both were amazing! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! We enjoined the snorkeling tour, island E biking tour, kayaking around the island and the pasta making class. ABE and Paul were phenomenal during activities and the only reason we gave them 3 stars! Those two are the best! Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) He tried to order a big plate of fruit to at LEAST get that and noted not to add yogurt or honey and it came looking so sloppy and covered in yogurt and honey. The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks we ordered. It wasn’t a big problem for us we aren’t super picky but this was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that here. Our room would never get restocked until we asked several times for at least more water to be brought to our room No nighttime shows like at the other resorts, closest thing they had one night was a fire show out of the week we stayed there. Even though most of the food was amazing, breakfast was a huge let down. The menu was very limited and there was no breakfast buffet to fall back on so most of the time we opted to skip breakfast

Impressions was the most incredible hotel I have ever been to! The staff, the food, and the accommodations were all luxurious and beautiful. It was the most immaculate and special place ever!

I had an amazing experience, I couldn’t recommend this place enough. It was truly paradise. The staff was amazing, the location was beautiful I couldn’t have felt more at home.

From the moment we arrived to the second we left we had the most amazing experience. Everyone, and I mean everyone made us feel so welcome and looked after which made it even harder to go home. We came from the UK and after a long flight we unfortunately missed the private transfer and took the ferry across to the island. I contacted the hotel reception and they sent a taxi with our butler Angel to meet us as we got off and accompanied us to the resort . This level of service remained consistent throughout our entire two week stay. The flight was long and we were exhausted by the time we arrived, so were quickly shown to the room and had room service that first night. But that was the only time we did this because all of the restaurants were amazing to go to. Spezia, UNIK The Kitchen and Sake were our favourites and make sure you book a table at the Teppanyaki table. We spent our days lounging on the sun beds at the beech but mostly at the roof garden listening to the DJ and the violinist which started around noon whilst being looked after by Dante. But there are loads of daily activities to be involved with also. There are far far too many good things to say about Secrets Isla Mujeres. So if you’re thinking about going or you’re just not sure, trust me when I say this. You will absolutely love it. This was our second stay here and I hope it is not the last. Now I just want to say a special thank you to someone and I truly hope you read this. To Mourad Essafi, thank you for everything did for myself and Karen. I will never forget how kind and looked after you made us feel. I promise to return one day and I hope that day is not too far away.

Celebrating 20years married here with honeymooners and other celebrating couples made for a romantic and relaxing vacation. So much of the resort is beautiful and the views are spectacular. The use of space for pools, lounging and dining is finely woven. Many steps from the waterfront to the lobby and multiple levels to enjoy private little alcoves. The staff is exceptionally attentive and eager to serve. One drawback to the rooms on the oceanfront is that some nights, loud music can be heard until near 11pm. Shoutouts to Endy, Javier, Eric, Miguel, butlers Omar&Moserrat, Pablo&Vale, Itai, Francisco and Jesus for excellent service. You can go and do nothing in gorgeous Paradise being attended to, or you can dig deep and learn about the Mayan culture and your own health and healing on such a beautiful island.

Everything begins with a very smooth catamaran trip through the beautiful turquoise Caribbean Sea. Once you arrive, a welcoming crew awaits you at the hotel’s dock. Everywhere you go, you will find that every detail has been meticulously and brilliantly looked after: the harmony of the colors, the scents, the service, and the culinary & drink offerings perfectly complement the breathtaking views.