Nelya
18 de abril de 2024
Reception Staff was rude and unprofessional in this certain matter. I had shown them a screenshot of the VIP spa credit I was to receive and they all told me, oh that’s not a credit, that’s just a coupon. Sent me to speak with 3 different people to ultimately come back and speak with the same person. They told me to call ******* and figure it out instead of showing professionalism and reaching out themselves, making me the middle man. The lack of communication between hotel and ******* is not acceptable. The entire situation ruined my stay and I will not be looking to stay at Riu in the future.
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