Hotel Cocoliso Island Resort

The Hotel Cocoliso Island Resort was a lovely place to vacation. The staff was so friendly and accommodating to all the needs of my 5 year old niece as well as me. The scuba diving close by made it a perfect for our family. I hope to get back soon.

Our experience at Cocoliso fell far short of expectations, marred by a litany of issues that rendered our stay unpleasant. 1. Disrepair of facilities inc MOULD. 2. Substandard sleeping arrangements contrary to the advertised accommodations. 3. Poor meal quality, including cold or reheated dishes, defrosted or fermented fruits and vegetables, and stale bread. 4. Lack of cleanliness and hygiene standards. 5. Early morning disturbances disrupt peace and rest. 6. RUDE, dismissive and unprofessional response from management when requesting a refund for the unused third night. 7. Lies and false claims of full occupancy to avoid addressing concerns. 8. Tiny compensation offer was later retracted in an attempt to silence negative feedback. + MORE Basic amenities like running water and hot water were unreliable, the television didn't function, and the bathroom was in disrepair. The room itself was dismal, resembling makeshift sleeping quarters rather than the advertised accommodation. Meal quality was abysmal, with dishes served cold or reheated in a microwave, accompanied by defrosted or fermented fruits and vegetables, and stale bread despite their premium price. The overall hygiene standards were lacking, compounded by early morning disturbances and an unclean environment. When we requested a refund for the third night, which we chose not to use due to the unsatisfactory conditions, the management's response was dismissive and unprofessional. Despite initially claiming full occupancy, their subsequent offer of compensation was paltry and later retracted in an attempt to prevent negative feedback. While the island's natural beauty remains a draw, Cocoliso's failure to deliver on promised amenities and service is indefensible. I advise prospective guests to reconsider their choice and seek alternative accommodations to avoid disappointment.

Carmen at the pool bar is amazing. All the staff were so great including Alejandro, Bayo, and Johan as well as the girls that work at the restaurant. It’s a beautiful resort with a great staff! They were very helpful and made me feel very welcome

We recently stayed at this hotel. I have to say I was a little worried about the rating but now having stayed there I can honestly say it was wonderful. The staff is so nice! They go out of their way to be accommodating. The manager Tanya went around to each table to make sure eveyone was having a good time. We asked a few questions regarding the water situation. Many people commented that they should have water for guests. Well, Tanya explained this to us. Drinking water is liquid gold on the island. They have to bring it in from Cartagena. So it is perfectly understandable. The breakfast was very good the first morning we were there. On the second the breakfast changed to buffet with only scrabbled eggs which were watery. I asked for fried and again Tanya made it happen! Our room was nice and accommodated of our family of 4. The scuba diving was amazing. My daughter did 2 dives in the day and one at night.

Dissapointing Experience. The most expensive hotel we stayed at in Colombia (stayed for 2 nights) and probably the worst we stayed in. Pool is OK, sea is nice, although no beach. The hotel overall is just tired. Bits hanging off everything e.g only one of three public toilet doors actually on and working etc. The room was OK. The sofa bed for a third person was very uncomfortable (not even 6ft so had to sleep diagonally across the fold). The shower was terrible. Cold water (no option to heat at all) and was a trickle. We stayed downstream in the Amazon rainforest and even their shower was more effective despite the accommodation costing 1/10 of the price. The hotel gives off a prison vibe. Walls with glass bottles and barbed wire all around. The only door out of the hotel was always locked, and a staff member showed us how to get out, via clambering around a rock by the beach. There are walking paths around the island and you are meant to go out and walk around (you can't get to a sandy beach otherwise), yet the hotel seem to want to keep you trapped in? Food was OK but inconsistent. My family ordered a club sandwich and it was huge with lots of bread, but when I ordered the same thing an hour later, it was small with different bread and less filling. Very limited evening meal choice. Limited activities. There was a dive school but we couldn't find anyone to sell us trips e.g a boat tour, snorkeling or kayaks unless you went wandering into the village, which felt a little sketchy. Service overall was poor e.g 1 towel in the room for three people, two pillows for three people. Reception closed by 8pm so couldn't even report this until the next morning. Obnoxious music played around the hotel, e.g at 6.30am in the reception area, where breakfast is served, on a horribly crackly speaker. The cost of the hotel, which doesn't include the expensive boat ride over, is expensive and overall I would not recommend either the island or the hotel.

It could be great. But it isn’t. No hot water, bathrooms very tired. No plug hole in the sink. Journey back on the boat we got drowned with no warning that we might. iPhone has water damage. Plankton outing at night not told we could swim so basically no one did Staff friendly, food in the restaurant was better than expected and it has a lovely setting. Nice beds by the sea and pool. Overpriced, not good enough