Valene D
20 de setembro de 2023
There were only 2 guys working the whole place. We walked past the pool to get to our rooms and it smelled terrible. Our door was left open to the pool our entire first day and we did not realize it until I went to look out the blinds in the evening and saw it wide open. Which also explained why our room was so warm. Our room was infested with bugs on the floors, ceilings, couches, beds and even our private pool. It was misleading from ******* to reality. I was laying in bed and next thing you know there’s an ant crawling on my arm. Then I turn to my left and a spider right next to me. I told them I had bugs and that they left the door wide open and he told me I had to wait for the manager to come in the morning to speak with him. (The other guy of the 2) He threw me new sheets to put on myself and kept up in the room infested with live bugs? A VERY DIRTY motel room. Cracks and rust everywhere. Mold and a crack in the cup to brush our teeth with. Stains in the toilet, shower and sinks. I honestly can’t believe this hotel was just built in 2015. It was disgusting and no way does it deserve 4 stars. I’m being nice by saying it may deserve to be a 3 star hotel. Unless you want ants, spiders and flying bugs in your room and sleeping in bed with you… STAY AWAY. We had to leave. Couldn’t even last a day. And worst part, it wasn’t even just a bad luck thing for me and my husband, it was our friends room too! I should have known once we walked through the pathway to the reception area and we saw an ARMY of ants marching towards the hotel with us. I also have videos of all the live bugs all over the furniture, walls and room but it does not allow me to upload them here. BTW… when I confronted this manager of theirs who didn’t even come and offer us any help when he came to work, his solve was to send housekeeping into my room. We all know how that goes.
Traduzir