Usuário convidado
22 de abril de 2024
Hotel staff were great, very friendly and approachable, room was comfortable, bath is a rarity in a premier inn so was much appreciated. The restaurant is a different story, large group of us had headed to the location as we were away for the weekend for a drive together. We were perfectly polite through and moved when asked and in general did as we were asked each and every time. Although being a tad loud given we were a big group, we put an absolute fortune in the till and no one was overly drunk or misbehaving. In spite of this we took dogs abuse off the staff serving others instead of us, constantly complaining and eye rolling. Made a great night a very uncomfortable environment. As they came round to inform us of last orders it was made clear it was last orders and we were getting kicked out despite doing no wrong or causing any trouble. Everyone else in the restaurant and bar had this information politely passed onto them. A friend asked for a glass of water to take to his room and they reluctantly gave him one after discussion. Wouldn’t give any of them a job never mind a customer facing one, totally embarrassing, totally unwelcoming, and totally unacceptable
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