Jessica
12 de janeiro de 2024
Great place to stay at, we booked last minute and everything went smooth, nice facilities modern and clean, very friendly staff and location is 10/10.
The only issue was -and still is- the double charge to my card. I booked with ******* so I had a charge from them and then another charge from the hotel for $20 more. I asked about this before leaving and they told me the charge should reverse within some days. Fast forward to three weeks later, the charge is STILL on my account and I have been calling the hotel to see how I can get refunded and they keep telling me that the manager will give me a call back and I have yet to get a call back.
I don’t know if this happens often at hotels, I know using a third party website was a rookie mistake on my end but I wish the hotel was better at handling the situation and working with me.
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