Candlewood Suites Indianapolis East

Bugs in our room. Air conditioning did not work in our room. Strong **** smell in the elevator.

DO NOT BOOK THIS PROPERTY! We booked a room through ******* to stay at this hotel for a major event in Indianapolis. At 3:30 pm on our check-in date, the hotel called us to inform us that, although we had reserved a room and confirmed, they did not have a room for us. The hotel did not offer to find us alternative accommodation, offer any compensation (other than a refund, which I have not yet received), or even any sympathy. When I asked the clerk to talk to his manager, I was placed on hold for five minutes only to be told that his manager was “on vacation,” which was almost certainly a lie. Then he told me that ******* would be in touch to rebook us somewhere else. But that was also a lie. We never heard or received anything from ******* either. We were left to scramble for an alternative and ended up staying well out of town in a tiny room because it was all that was an available. I cannot state more strongly — DO NOT BOOK THIS PROPERTY! And if you are foolish enough to do so, you should consider packing a sleeping bag because there is a strong likelihood that you will be sleeping in your car. But whatever you do, don’t bother asking the clerk and his friends at this hotel for any help or compensation. It will not be forthcoming.

They overbooked the hotel, and we were given a single king bed instead of two queens. The staff were very pleasant, apologetic, and accommodating. Overall, the hotel was very clean, but ownership could stand to make some improvements. Again, the staff were fantastic.

Received a call when we were about ten minutes away from the hotel telling us that there was a “glitch” in the system with ******* and they were overbooked, so they did not have a room for us. Not happy!!! We drove four hours to find that out. Found another hotel room after several calls, which cost us three times as much as the room booked through your site. Would love to be compensated, but guessing that won’t happen. Won’t be using ******* again, that’s for sure! 😠😠😠

I had a great one night stay in a nice sized room, the built in kitchen and massive bathroom was a great addition! No breakfast, but a decent mini shop

They did not have the room we booked and we were sent away. We had to get another hotel somewhere else.

Not so good. The room was suppose to be none smoking but smelled like smoke. Check out is state on door at 12:00 but the office call for us to leave at 11:00am. The house keeper knocks on the door from 8am until 11:00 am disturbing our morning. The place is under construction, so from 7am until we leave, all we heard was drills, saws, hammering, talking back-and-fourth, along with equipment beeping.

The exterior photo of the hotel was misleading, we didn’t know which doors were the entry as there was no porte cochere to unload underneath so we circled the bldg twice. Front door looked like maintenance entrance with the HVAC units there. Front desk help was kind and accommodating. We had the single queen suite which was roomy enough except for the bed area. It was extremely tight (10-12 inches) on the side with no nightstand. So really only good for one person to stay there.

Our stove did not work so we tried to call front desk but our room phone did not work either. Had to call front desk from our cell phone and they said maintenance would be to our room in 15 mins- THEY NEVER CAME TO FIX IT!