Holiday Inn Express & Suites Independence-Kansas City

Customer service from all the staff , especially Jennifer was outstanding. Good food. Great clean rooms. My party consisted of 10 people ages 1 to 63 and we will come back!

Scott and Karen in the kitchen were super sweet and helpful. We come for business every year. We bring our cooler for long days and they hooked us up with ice rather than standing at the ice machine for 20 minutes. Also our fridge was out in the room and they brought is a new one within a few hours.

Our room was a bit of a disappointment. We had stayed at a different Holiday Inn Express the night before. While the room had the same design, this one was tired and dirty. The floor was cleaned with something that made it sticky and left prints in the floor. Fridge had no freezer compartment and the HVAC didn’t work well. Mattress was depressed in the middle. Location wasn’t great either in that there isn’t much to walk two other than the restaurant (which looked good) next door.

Well, I wanted to give it more than 3 stars, but I couldn't. The interaction with all of the staff was AMAZING, but the consistent centipedes in the shower for 3 days was sad. I have stayed in so many hotels across the country from 5 star to 1 star I have never had to deal with critters. Then there was the fact the elevator was out, we were in town for family funeral, and we had family over 75 years old doing the stairs our entire trip - sad. The rooms overall were very nice and clean, bed was comfortable too. Outside needs to have weeds pulled and landscaping trimmed, and curbing and sidewalks need attention as well. I share all of that - to say I would stay again and others should give a go as well - again - staff were amazing and breakfast was great too!

We were coming in to the Blue Springs, MO area to clear out two storage units after the recent passing of our Mom aka Amazing Grace! A mutual friend of our wanted to have things arranged for us to make our trek from Delaware as easy as she possibly could. So, she had a kind gentleman, named Scott and he was so kind to arrange for me, my brother and our fur baby a wonder, clean and relaxing room for three days. Everyone was so kind and helpful and the room was excellent. Thank you Scott and thank you to the staff that treated is so well. I will definitely stay here again. Again, thank you and blessings to the staff, Scott, our friend and the continued success of this Holiday Inn Express location. Judy A.

My friends Tim and Judy enjoyed their stay on April 20 and 21. I want to thank Scott Johnson on helping my friends with reservations. They said the room clean and comfortable. The was very helpful. They enjoyed their stay very much. Thanks Scott for helping my friends. Janet Goetzfridt

First time I stayed at this location and found it to be located well. It was easy in- and out- while I was attending events in the area. There are plenty of restaurants in the area for lunch and dinner (both fast food and sit-down). Employees were friendly and helpful. Breakfast was good, with variety so you didn't have to eat the same things every morning. I appreciated that it was smaller and quieter than some of the other IHG hotels I've visited. Bed was great and room was clean. What more can I say?

Great place to stay staff is extremely helpful, from the managers to the maintenance man everyone is always been helpful the many times I have stayed there it has always been a wonderful stay for my whole family the place is very clean atmosphere!

We have stayed here whenever we are in the KC area and have never had a bad experience. Everyone has been amazing especially Scott and Mariah. The rooms are always clean and the breakfast area is always well stocked with several options. Would definitely recommend to anyone visiting KC area.