southwest82
8 de julho de 2024
We choose this hotel as our daughter is now sixteen, therefore we wanted something a bit less 'kids entertainment' and assumed it would be quieter and less noisy. Unfortunately neither was the case. Firstly, the positives: The hotel is immaculate. From first greeting at the steps to the actual room itself, the staff here do a fantastic job of keeping the place absolutely pristine. We stayed in the annex, so we could have an 'interconnecting' room, and whilst it is separate to the main building, the walk is short (although I wouldn't recommend to anyone with mobility issues) and pleasant. Our room was on the top floor, meaning we had a lovely view of the sea (I requested this with Tui when booking) which was wonderful to wake up to every morning. The room was very clean and the beds changed every 3 days. The towels (1 each) were also changed every 3 days, personally I think this should be daily. The fridge is replenished with water and soft drinks as and when you run out, as is tea and coffee. The pool closest to the annex building is the smaller pool and the one with the slides. Due to it's size, there isn't room for that many sun loungers, meaning it doesn't get overly busy. It did mean having to get up at 7am and taking down our towels. Note: any earlier than 7 and towels will be removed, but I wouldn't chance it and leave it much later as there were loungers with towels on all day that weren't even being used until much later in the afternoon! The food is good. A lot of choice on the first few nights, but whilst the quality was good we did feel like we were eating the same thing towards the end of the week. We did, however, choose to eat outside of the main restaurant, as the atmosphere was nicer and you could sit by yourselves instead of being seated with random strangers, so maybe had we mixed it up a little, this may not have been the case. The restaurants stay open until 9pm, but if you are hungry then I'd strongly advise getting there no later than half 7/8 o'clock. Once the serving dishes start running low after this time, they are not replenished. I chose to eat at 8.30 on one night (husband wanted to watch the football) and apart from some dried up chicken and warm fries, there wasn't a lot else. The serving dishes were literally empty. Negatives: If you're British, be prepared to be treated as a second class citizen, in favour of the Germans. This hotel is 90% dominated by them and the hotel staff are massively in favour of them, meaning they haven't got time for anyone else. As per other reviews, we found the staff to be rude, miserable and very standoffish. Unless you were German, in which case it was all smiles, jokes and bending over backwards. The entertainment was poor. It was literally the same group of dancers every night, acting out other cultural dances and traditions. The one night they had something of interest on, they decided to switch having the football playing in the lobby bar and put it on outside in the main
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