Usuário convidado
27 de abril de 2024
If I could give no stars I would. I expected basic being a three star hotel but I anticipated it being clean and having the advertised facilities on offer. Serious lack of customer service skills from the receptionist upon arrival (12.30am). When asked for some drinking water we were told to go to a supermarket as the vending machine hadn’t been restocked?! Room filthy. Mould in air conditioning unit and inside wardrobe, floor covered in hair and dirt, ants crawling, leak in the bathroom and blocked shower. Ate in the restaurant twice. Food pretty bland. Two of my party were sick on the second night which we suspect was from the chicken that didn’t look fully cooked. Hotel don’t believe us as we don’t have a doctors note. Many facilities were out of order - spa, sporting facilities, water features, urinals, vending machines. Adult pool was dirty, full of leaves, discoloured and smelly. Overall I wouldn’t waste your money and annual holiday, been to far nicer places for much less money. I counted down the days until we could fly home.
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