Palm Beach Resort Families and Couples Only

we were in the hotel for the first time in March 2023 and we liked it a year ago, so we booked a vacation through booking for 3 weeks in this hotel. This time, my husband and daughter were not satisfied with the hotel. It was a big disappointment for us. The best of the whole hotel is Mrs. Sherine from the reception, who is absolutely wonderful and smiling, and even prepared a decoration for the bed in the room and a birthday cake for my daughter. Many thanks to the lady at the reception. We had a beautiful room and they also made a beautiful flower on my daughter's bed on her birthday. Housekeeping was fine. The biggest disappointment was the food. A year ago we didn't know what to choose because everything was absolutely amazing and the desserts were absolutely luxurious and we had never experienced this anywhere. This time mainly chicken and minced meat inside, often bloody (unfinished), the food was the same every week and the only thing you could eat was chicken and shrimp (often raw inside).desserts mainly for Egyptians, e.g. baklava etc. They are very sweet and we don't like that. A lot of people in the hotel and it was very difficult on the beach where I am attaching a photo, you can't even swim, how many people are in the sea. This bothered us a lot. We go to the sea to swim. There are buoys nearby, so you don't have a chance to swim.This time there were really a lot of people in the hotel and therefore we think that the quality of the food was not good. In the lobby bar and at the hotel reception, they turned off the air conditioning in the evening, which I can't understand. We were hot and my husband had to urge us to turn it on twice. We think that the hotel is saving money, so it turns it off in the evening and then turns it back on in about 10 minutes. I have never experienced this anywhere and it was really a big disappointment. we paid 2601 dollars just for accommodation for those 3 weeks ( without plane tickets) for me and my husband and doughter and the quality of the hotel does not match the price. We will not be returning to this hotel.

I recently stayed in the Resort for one night. Check-in was smooth, the staff, especially Mr. Alaa Mousafa, were professional , helpful. food was delicious, the beach was stunning, and the hotel's compact layout made it easy to navigate..