Serenity Alpha Beach - Ex Serenity Makadi Beach

這軟件發個照片太難發了 老是上傳失敗！ 這個酒店性價比非常非常高！房間很大 服務人員都很有禮貌 莊園環境特別優美 泳池 海灘 晚會都很好 吃的不太符合中國人口味 不過這邊的飲食都這樣 甜品很好吃！我是一個i人 在這裏變成了e人 和不同國家的人一起跳舞 沒有人在意你跳得怎麼樣 大家都好開心 這種鬆弛感是國內沒有的 真的很不捨得離開 因為房間在一樓 有點潮濕 而且有些被套床單已經起球了 設施也不太新 建議大家定價格高一點的房型 也沒貴多少錢 我朋友訂的比我貴一點點 在二樓 視野很好 也沒那麼潮 總之非常滿意 不想走 回去之後難過好幾天😭

酒店偏老，房間空調噪音較大，床單面料還可以，但是沒有電梯裏硬傷，既使有工作人員，也得自己搬，還有就是出門打車很坑，酒店員工有自己的黑車，但是價格翻幾倍，如果你不打他們的黑車，他們不會讓你網上叫的車進酒店大門口的。

有自助一日三餐 餐食很豐富，非常好

位置優越，三餐可口，節目豐富，可以充分體驗紅海的風情。

Firstly may I start by saying this review is based on the Hotel and it's facilities and not the the staff who we found to be really helpful and pleasant. This was not our first visit to Egypt / Hurghada and is based on comparison to other 5 Star Hotels we have previously stayed at. We booked the holiday, Double room not a twin and I emailed the hotel 5 days prior to arrival requesting if possible a room on the 1st or 2nd, On arrival (approx 22.00) we were escorted to our room ground floor twin room ? Reception informed us there are NO rooms with Double beds and we could moved to a 1st room twin room and the beds could be pushed together. We were moved to a new room but the patio doors wouldn't lock ? The following morning we were moved again to another room with a double / king-size bed ? See photos attached not what I would call 5 Star... The food throughout our stay was poor very repetitive and luke warm / cold. We found the main restaurant to be very busy with a lack of seating for the amount of people staying at the Hotel. Our armband was changed to allow us to use the smaller restaurant by the beach however if you arrived after 20.00 the food was cold and not replenished leaving you with a very limited choice and the food did not follow the menu as published ? The last 3 days of our holiday i started to suffer with painful stomach pains / cramps and bought medication from the pharmacy. The alcohlic drinks were awful... On the second day i enquired about upgrading our package to imported premium drinks and other benefits as advertised on our tour operators site but was informed by the reception staff there was no imported premium drinks ? All in all we had a really disappointing stay at the Serenity Alpha Beach it is really not 5 Star. The food was Poor, alcoholic drinks are poor and the room was tired and need of refurbishment.... I have never in all my years of travelling to various countries ever felt the need to leave a negative review but on this occasion I felt I had to and will be taking it up with our tour operator. Members of the staff and animation team ask the residents how their stay is going at the Hotel and take your room number. May I add at no time did I complain to the hotel staff or management about our stay and just accepted it was was it was and just tried to enjoy our holiday ☹️