TownePlace Suites Huntsville West/Redstone Gateway

Awful and very old! Place is stuffy and feels wet due to the old AC. Needs an update ASAP pronto. Floors are old, bathroom is old and I didn’t even want to lay my head down because it felt dirty. Had I not got in at 4am from an awful day of travel I would have left. Not worth the rate they have this listed for daily.

This Marriott property is not worth the prices they charge. When spending $175 per night (including taxes), I would expect to get cleaning services at least every other day. When they finally did service the room at our request, they did not take out the garbage or replenish the coffee service. Breakfast lacked variety and was out of one of their staples (oatmeal) for 3 out of 4 days. They still put the oatmeal toppings out because without that, the breakfast buffet would have appeared as barren and lacking in options as it was. The property is run down, especially inside the guest room, with wall unit HVAC systems and thread bare towels. Some of the employees were pleasant- but if you are not going to fix an issue, then nice is not enough.

Terrible experience. Checked out a day early. Close breakfast early or don’t make anything once gone. Flooring peeling up in rooms. TV didn’t work and they didn’t fix. Workers didn’t care. Never again

Randy Shoe the general manager is a complete liar and a fraud. He put a $250 smoking charge on my bill but I ABSOLUTELY did not smoke in the hotel room. I asked for proof and he sent me a pic of a dirty mattress and claiming it's ashes. Anyone knows smokers can figure out better ways than stripping down the bed sheets and putting ashes in the SIDE of the mattress? Unbelievable how unprofessional, and a liar, and a thief that Marriott hotels has this man working for them

My recent stay at the Towneplace Suites Huntsville West/Redstone Gateway was one of the worst stays I have ever experienced. In selecting one of the highest priced suites there, I assumed my stay would be pleasant but it was the complete opposite to say the least. It started off with having to walk through hallways in which dirty linens/towels lie in the hallway from checkin until the later part of the following morning. This was followed by started with one suite that ended up with live insects throughout & dead insects in the bar lampshades that had been there for an "extended stay". After complaining, I was then reassigned a suite on a lower floor that housed a cockroach that greeted me when walking in. as well as a newborn cockroach that guarded the bathroom vanity wall. I can say that the concierge & employees that assisted with this issue were all very nice and understanding. I however was promised a call from both the manager & assistant manager to address the issues I experienced, but never received a email or not so much as a phone call which was very disheartening. For my suite to be in the lower $300’s per night and this location to only be 4 years old it is completely disgusting to think about what they were able to conceal.🤢Truly was frightened at the ‘unwanted souvenirs’ that I could possibly bring back home

We stayed here a few days while my wife was in town for work and brought our dogs, for context. The hotel itself is very nice. The facilities still look relatively new. Our room was relatively spacious and well-equipped (and the staff will get you other kitchen equipment, etc. if you need it). The central closet is a weird design choice, with a door off of the kitchen and another door off of the bathroom, with the room safe blocking your ability to get between the two halves of the closet, but that's a bit nitpicking. Breakfast wasn't fancy but adequate. Basically, this is a well-run version of this brand - not fancy but well-equipped. More important for future guests to know is an understanding of the location. First, there is basically nothing around this hotel. It's in a partly built-out business park near the Arsenal gate. You are not walking to anywhere from this hotel. I think there are a few restaurants in the business park a few minutes walk from the hotel, but we didn't visit. Fortunately, the hotel has some snacks for sale in the lobby if you get hungry. Because the business park isn't fully built-out yet, it's pretty quiet even during the day (true of everything in Huntsville, actually). There is an artificial lake right behind the hotel with a nice walk around the shoreline, which was great for the dogs. If you want some shopping or nicer restaurants, there's a mall with a great movie theater just a few minutes drive away.

Staff was very friendly. And it was as clean as it could be. One of our rooms smelled like smoke. The other smelled like dog. We weren’t aware it was pet friendly, as my daughters allergies were insane all night.

For a major brand hotel in a major city, it was truly a disappointment. The hotel room was missing most of the coffee supplies and not enough towels. There was a piece of trash between the nightstand and bed. But the major reason for the rating was the breakfast area. We arrived around 7:45 a.m., and there was nothing. I mean, nothing. We noticed a staff member near the area sitting down and on the phone. We asked hotel registration staff about breakfast, and we were told construction workers are staying here and pretty much wipe out the stock every morning. We were told that the staff member on the phone was in charge of restocking. So we waited about 15 minutes. She was still on the phone, and we left. We spoke to a senior staff member who apologized but didn't do anything. Incredible.

Bed and loveseat were very comfortable. Room was spacious for 2. Front desk had games (scrabble, uno, sorry, monopoly) that you could borrow and take back to your room. Great patio with view of a fountain in the small lake behind hotel. Some tables on covered part of patio have ceiling fans. The lake has a paved walking path. Close to great food at Bridge Street and so close to Space and Rocket Center (the purpose of our trip). Would definitely stay here again!