Lagrange Vacances l'Alpenrose

This was our 2nd stay at Alpenrose. Our room met our needs as a family of 4 staying with our dog. It was clean, well laid out and well equipped. Brilliant location in the Bergers area with lots to do for the kids and easy access to the slopes/hills for skiing/mountain biking. We enjoyed ordering bread and pastries every evening to arrive early the next morning. The swimming pool in winter was good, fantastic in the summer with plenty on sun loungers and chairs to relax. Pascale and Bleu were very welcoming and on hand if we needed anything. We will certainly be returning for another stay. Thank you!

Lovely accommodation in the Bergers area of Alpe D'Huez. 5 minutes walk to the lifts and 20 minutes walk to the centre of Alpe D'Huez, possibly ski in with good snow but definitely not ski out. Check in was pretty busy and they didn't open reception until 5pm. There was a slight mix up with one of our rooms bit it was sorted fairly promptly. We had a 6 person room (2 single beds upstairs, 1 double bed upstairs and 1 double pull out sofa bed in downstairs living area) and with 4 of us in there the space was more than enough. Our friends were in a 4 person room (1 double bed and 2 bunk beds) which was a lot smaller but still roomy enough for 2 adults and 2 kids. We had a good size balcony on the 3rd floor whereas our friends on the ground floor just had a bit of wood outside their room and no view. The apartments were clean and tidy on arrival. You need to make the beds up but otherwise they're good to go. The staff were friendly throughout our stay, our friends had an issue with the door lock which was fixed promptly. We were invited to welcome drinks on the Wednesday evening with free wine, beer and snacks. We all thought this was a really nice touch, there's no restaurant but they were happy for us to order take out and eat downstairs. Breakfast was available for €9 per person, we opted to take advantage of the €1 croissants and pan eu chocolates available from reception at the end of the day which were fress enough for the next morning. The pool was 29-30°C so not hot but nice for a play about with the kids. It is 150cm deep throughout so not the best for smaller children who aren't good swimmers. The hot tub wasn't in use during our stay. Unfortunately we didn't use the Hammam but it was in use. You get one free use which needs to be pre booked and then you can book other uses for €8. You get your own ski locker which is big enough for 4 although 6 might struggle if you all have snowboards. Overall very nice with friendly staff. I would recommend it to anyone not too fussed about ski in/out. Snow was pants when we were there so there was no chance of skiing back at the end of the day.

We are still here and have found the staff to be so welcoming and helpful. Nothing is too much trouble. We asked for our beds to be made on arrival. The 2 bedroom apartment was very clean, no issues. Beds are comfy, we have an en-suite bath and shower and the other bedroom has an en-suite shower. Very modern. Had welcome drinks last night by the open fire place. No complaints from us. Not checked out yet so not sure about that.

The apartments are clean, roomy and adequate. Pasquale is always happy to help and go the extra mile, and do so smiling. These are self catered apartments, so what you're getting is convenience without the 'hotel experience'. Basic but tasty and good quality breakfast, if you opt to upgrade.

Me and my friends had the holiday from hell! The hotel owner/manger was arrogant and condescending. When we arrived he greeted us by saying the room was not ready and basically shooed away for 2 hours. Regarding the site itself there was no sauna although it has been listed. No clean bedsheets and towels throughout our stay. Then upon departure you are given the option of paying €39 for the room to be cleaned or cleaning it yourselves. So we decided to clean the room and done a very thorough job, only to get charged a cleaning fee of €55. Scandalous!!

We stayed at the L'Alpenrose in March 2022 for a week for our first ski trip as a group. We arrived there after a long journey at around 4 o'clock and the rep that we was with told us that the owner is not here very much and when he rang him he refused to open the door to let us in as the room wasn't ready even though we had mounds of bags with us. Eventually the crystal ski rep got the owner to open the door. When we finally checked in he charged my friend £400 as a security deposit for the room, £100 per person, which is a bit excessive. Even though we had already paid for all the holiday in full prior to coming as well. He then lead on to give us bedding and towels as the room wasn't already made and we was told we had to clean the room at the end of the trip, which we wasn't told prior to arriving. Then the owner lead on to say that we could book the sauna, however there actually wasn't one on the property at all. The room that we had was dated and the two beds that we requested one was a sofa bed. For some reason the light shades were hanging down very low to about 5ft off the floor, so you would have to be very small not to bang your head on them and as well as that the cupboards was full so there was nowhere to put your food and there was only one wardrobe for 4 people so we had to live out of our case which I find disgraceful. as well as this the television which was very small originally had the sports channels on, however after two days they seemed to have disappeared for some reason and then come back on a few days later as the owner has probably not paid his bill on time, which sums him up. As we was leaving we had to tidy the room and hover and wipe everything down, which we did. We also had to strip the bed which we made and put the towels in a bag for the hotel which we done. Overall the room was nice and tidy when we left, ready for the next group to stay in there. However when we got home it turned out the owner had billed us £48 and not explained to us why, even though we have done everything that he had asked which I find an absolute disgrace. This man is all about conning money out of people and I urge people not to stay here unless you bring deep cleaning products with you it seems like to are going to be charged from this rude, non-presentable owner. The only good thing was the heated pool and the steam room, however the heated pool went colder as the week went on. Also the hotel is full of dogs which is not advised anywhere online, so if you are allergic to dogs please be careful while staying here. Overall the hotel has potential, but if you want a friendly environment that you can relax in, on your holiday without doing any cleaning up (and even if you do that getting charged for it), I 100% wouldn't stay here. Please be careful when staying here.