Usuário convidado
1 de dezembro de 2023
Beautiful spot in the Supe Valley, about 3-4 hours north of Lima. Our goal was to visit the The Sacred City of the Caral Civilization (5,000 years old). The lodge is 30 minutes from the archeological site. My two girlfriends and I were given room #10. After visiting the site, we arrived to check-in at 4 pm on a Saturday. Unfortunately, one of my girlfriends fell in the shower badly and bruised her left upper arm and was very sore on her left side (back, hip and leg). The shower in that room doesn't have any safety bars to hold on to and the floor is made with slippery tiles. The risk for an older guest is high with this faulty shower design (we are in our late 50s ourselves). The hotel manager offered my injured friend a plate of soup which was brought to the room. We understood it was a courtesy, but the next morning at check out, they insisted in charging us for it. I found the attitude appalling and there was no empathy whatsoever towards my friend. If anyone gets injured, the nearest city is about 1.5 hours via a gravel road (and one must cross the riverbed to exit to such road (they provide info if the water is too high to cross). My suggestion is for the Casa Andina Group (owners of the hotel) to implement the necessary structural changes to avoid this type of hazard in the future. Otherwise, the premises, the area, food and other accommodations were beautiful, clean and charming.
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