Red Roof Plus+ & Suites Houston - IAH Airport SW

They charge extra for security deposit and was never refunded for it. Worst motel to stay in.

I wouldn't know how good it was but I wasn't given the opportunity to read reviews as it was chosen for me. I could not find the hotel, as the only transportation available from IAH was the city bus that google maps dropped me in the dark in an unfamiliar area after business hours for most businesses. I wanted a refund because the hotel I did book that had a hotel shuttle took my reservation and payment through your app and when I called about the shuttle was told I would have to get a refund on a "no refund, same day" policy, because they were overbooked due to the IAH fiasco.

I was given a different room than the one I originally booked and the hotel did not look anything like the pictures. I was given a room connecting to another room where people had access to my room and I didn’t request that room.It had a sour smell throughout the whole hotel and was uncleaned in the room and also in the hallways. It was also very unsafe and anyone and everyone had access to the hotel even if they weren’t staying there.

The rooms are nice- bed was terrible. The front desk guy was rude and not very inviting. There is a $50 deposit that is not mentioned anywhere until you get on site. They also have posted that you can not have visitors or you will be removed without a refund which sucks because we were visiting my son who is in college and he has his own apartment down the street with roommates so we couldn’t exactly spend any time with him there. Also found a baby roach roaming around in the shower tub

It’s ok just need put more personal stuff in the bathroom like conditioner toothpaste and smart tv 😅

Need alot of updates had no buffet for the guests . Front desk emplyoee at night was very disrespectfull to me and my family.

Well the whole reason we booked this hotel was for the indoor pool. We called and asked if the pool was open and the receptionist said YES but when we checked in, the indoor section was closed! Would of been nice if she would have let us known that since that’s what we we’re calling for. She also had some attitude/tone in her voice when I was checking in but I just ignored it. Also the halls and room had a certain smell/bad odor. Another that checked in behind us got a room close to us and decided to leave because of the smell, he said it was too much. I just turned the a/c on max and ignored it as well. People at the pool were talking about the smell as well. This trip was for my pregnant wife’s birthday, 2 kids with us too. So we just enjoyed what we could. Also one of the plugs were broken (shock hazard). Water in pool was real clean though and didn’t have an overwhelming smell of chlorine/chemicals.

I was overcharged for two rooms. There was an issue with the water. The shower didn’t work at one point and the water pressure was extremely low

The person in charge of reception was not friendly, the place had a bad smell, very unpleasant