Sonesta Essential Houston Hobby Airport

I just loved this hotel very comfortable and clean tv messed due to weather but that’s nature nothing on hotel end

Terrible! Booked an accessible king room. Got to the hotel and they checked us into a regular room. There were holes ALL OVER the blackout drapes, hair in the tub, and the fridge was frozen over and not cooling. Called the desk and he tells us he can put us in a different room. We pack up everything. He tries to give us another non accessible room. He gves us a room that is accessible, when I point out that we booked an accessible room, still not a king. We get to the room, turn the air on, unpack and leave. Several hours later we get back and it is 78 degrees in our room. We like it COLD. We had the AC set at 66. Go to the counter and tell her the problem. She tells me that some of the AC units have a motion sensor so they will not work if no movement. Well, what happens when we go to bed, I ask. She says it will turn off. Not acceptable. She says she can move us to another accessible room. We pack up everything again. We get to the 3rd room and turn on the air. Still not what we booked and paid for, as this one has 2 full size beds. We unpack...again. Get ready for bed since we have a early flight the next day. Husband gets in the shower, only to discover that the shower will not stay on. The plunger thing will not stay up longer than 2-3 seconds before going back to the tub faucet. We call the front desk, furious at this point. She has maintenance come to fix it. The ac NEVER got colder than about 75. Neither of us slept well, room smelled like cigarette smoke. Because it was a prepaid reservation through a third party, they can do nothing about our experience, other than let the manager know. Seriously THE WORST ROOM we have ever booked! Avoid this hotel! There was rust on the bathroom fixtures in every room, old carpet, dirty stained furniture, lifting wallpaper, water damage. It was terrible!

Unbelieveably bad! New owners are taking a lovely facility and an amazing staff and are doing their best to make sure they have no return guests! Elevator not working upon departure and had to carry my luggage down 3 flights of stairs. No time of repair indicated! No soap in the shower soap containers. No bedspread! Waffle iron timer broken for first 2 days of my stay. Entrance automatic door got stuck and locked me out. I knocked hard on the door and other guests inside found the switch and activated it to make the door open! Guest snack for purchase shelves had been cleaned out by previous owners and not restocked! In spite of the lack of normal guest products and state of decline, I saw no bugs, so the staff is working very hard to do what they can. The staff is lovely. I hope they all find new jobs!!!! I feel for them.

Elevator old and smelly hotel just sold to different company every thing is not updated missing towel and no tissue provided

The front desk clerk was super acomadating to my unique sercomstance...thank you for your kindness, and grace...bless you, you saved my life that day❤❤❤

Building looks old and dirty. Bath towel was missing in room, no fridge in the room. Breakfast was way below standard They should close hotel and do some renovation.

My room was infested with roaches and the bed has bed bugs. I have videos and pictures. I tried to tell the staff, they all said they dont speak any english. My child and I didnt sleep due to the bugs every were, we sat up on the chair all night until we had to check out. They had no vending machines, no bottle water, the pool was empty, the smell was horrible, The only person was super nice was the girl at the front desk at 3am. She was so sweat and kind, but I was leaving to go to the airport. I would never recommend that hotel. Worst visit to Texas. I cried my entire stay. Oh and as far as the free breakfast, what was that? It gave we do not care about our hungry customers who payed to stay here. And the bugs that I killed on the bed why was they bleeding? I have never in my life killed a big flat looking bleeding bug. Grossed out and traumatizing for my child. Thanks for the horrible experience.

When we called for the shuttle at the airport we were told it wasn’t working. So we found a taxi and paid $20. When we came back from dinner a new person was at the desk and I asked if the shuttle would be working at 5:30am and she told me that they had a contract with Lyft and we just had to come to the lobby and they would order a ride. We picked this hotel because it had a shuttle and then were lied to that it wasn’t working when really the front desk person was to lazy to order a ride for us.

I had a reservation Jan.25/ Jan 28 checking in on Thursday 9:30pm woke up Friday morning and the power was shut off the whole building & we was told 4 hours before it would be back on - it was so dark & cold i checked out early & requested a refund I may have to take them to court for a full refund & inconvenience fee hotel is nothing like advertised & the manager she is the worst very rude - most of the building checked out they lost a lot of customers that day never been to a hotel that doesn’t pay the light bill - the hotel only not the area worst stay ever!