Extended Stay America Suites - Houston - I-10 West - CityCentre

Everything was great the first week of staying there then out of know where when I booked the room again they told me that the room had trash all over the floor that there was red paint all over the counter tops and that it isn't their housekeepers' job to clean up after the guests. And might I ad I took pictures before checking out. I want yalls opinion does this look like a bloody red murder since to you??? Omg do you see all the trash I just stepped over and left for them??? NO! Because I'm resentful of other people's property. They wanted to charge us $100 refundable deposit and a $75 non- refundable housekeeping cleaning fee. Like what?!?! Ive never been asked for a housekeepingg cleaners fee. I'm not paying 4x what my room cost don't you think if I had the money I'd be in a pin house not a motel! I high do NOT RECOMMEND THIS LOCATION! they will cheat you out of your money and talk to you disrespectful on top of that!

Has a full size refrigerator and kitchenette in the room. Feels like a temporary apartment more than a hotel. It's well kept but not necessarily clean. Carpet was very old and felt sticky. Everything worked, no bugs, and staff was polite. No real complaints. Good for the money. Would stay there again.

酒店位於市區西部，距離中國城近十公里。周邊有各式餐館可供饕客選擇前往。經濟實惠可以自己動手做飯吃，院裏非常安靜，值得推薦旅友入住此酒店

I counted no fewer than 6 roaches in the bathroom, despite having no food in the room. This place needs a good pest control supplier.

After losing power at my place, I was glad to find a this place. It was nearby and provided a nice haven from the heat for me and my pup.

Had to book a hotel for a week during power outage. Room was very clean and comfortable. A/C worked great and hot water plentiful. Laundry available. Overall, a nicer place than some other more expensive hotels. Front desk staff were extremely friendly and helpfuli. Would absolutely stay here again. Make sure you get the upgraded wi-fi for streaming since TV cable channels are limited.

ROACHES!!!! Checked into my room at around 11pm and the room had bugs crawling on the floor, walls and in the sink. Absolutely gross and very surprised the brand allows this.

I was very disappointed with the way the room looked everything looked old and dirty.

We were checked into a room that had cockroaches. After speaking to the manager we were given a different room. Later on I requested to go back to the first room and see if I had left my water bottle there and was told that someone else was staying in there! I was shocked they put someone else in the room when I had told them there were roaches in there! The next evening the water was shut off for an emergency issue and we were not given a time frame for it to be fixed. The next morning I heard that there was someone on the way to fix it. Why did they wait until 9 am to have someone come fix it when they have hundreds of people as guests living without water?? Nothing was offered to us, I had to ask if they could give us some water bottle for at least drinking water! They could have set water bottles out where the coffee was supposed to be (no coffee was provided that morning assuming due to no water) not even a note apologizing for the inconvenience this has caused to everyone. At checkout I asked what they are doing to reimburse guests for the inconvenience this has caused to everyone and was told that it was like a natural disaster that can’t be planned for or reimbursed. But they could have planned to have a plumber there sooner to fix the water!! Highly disappointed with the stay, the rooms, and the lack of service!! Stay here if you want to run the risk of taking home some roaches that may find their way into your luggage.