Moxy Houston Downtown

Awesome location for a night out

We stayed here when visiting to see a Astros game on a Saturday night. Booked this because of the location to Minute Maid Park. Got back to the hotel around 9pm. In the lobby was a DJ. We actually sat for a few mins and enjoyed it. We went up to our room for the night - located on the 2nd floor. As I type this, it’s close to 2am and the music is so loud I cannot sleep. It’s like I’m right next to a concert going on. It’s absurd that I have paid to stay here. I’ve NEVER had this experience at a hotel. I messaged them on the chat via the app and the said that the music may die down around 2 am. Like really? WTH is this - a hotel or what? Wow. If this was how it was, I wish they would’ve put me on a different floor. But tbh, I don’t know how any room in this place would be quiet with how loud this is! DO NOT STAY HERE.

Rooms were cozy and cute. Lynn and Daniel at the front desk/bar were great. Love the various happy hours and warm welcome. Snacks at the bar were amazing too!! Will definitely be coming back for all my downtown Houston visits. Super convenient to Toyota center for concerts and Main Street is right next door for night life.

Beside dysfunctional elevators, you can enjoy small, prison size room in very loud environment. Pretty much, it's just loudest hotel room that I've been in my life. They had to provide ear plugs "for your comfort". Unfortunate, there is no table in the room. So, you are forced to sit in the floor and use your bed as a table. If you have some leftover food, no apparatus in the room to preserve it or to warm it up later. It's pretty much "bed and the light bulb switch. Absolutely terrible concept and execution.

Everyone from the Valet to the staff that is working in this place has been extremely inviting and went above and beyond for my family. I would highly recommend this place. Inside the rooms they are a little bit small. However, they have tile instead of dirty carpet that stinks after a while. The bathrooms are updated and very clean. The best part of it all however is this staff will do anything to see their customers smile believe me when I tell you.

Fun atmosphere like Moxy’s always have. Comfy room. A favorite place to stay. No complaints! Walkable to good spots. We used the conference rooms to work for a few days. Love having access to the bar and snacks in the lounge. Always plenty of towels and pillows.

Extremely small rooms. No in room coffee Nor refrigerator. Noisy train station outside. Had to use the white Noise machine (which they did have In there) to sleep. Staff and lobby over the top excellent

I would like to start by saying that the Moxy is one of my favorite hotels ever! Every single time that I go to another city I stay at one of their properties if they have a location. I am extremely disappointed and dissatisfied with how my lasted reservation was handled. I booked my stay about two months out from an event and I received a confirmation email with all of my information. About three weeks out from the event I received a cancellation email. When I called the number listed on the website it rang and rang without an answer. I finally found another number, the corporate office I believe. I was told this particular location opened bookings without a permit and as a result my reservation was canceled. I expressed that I was a rewards member and my concerns about trying to reserve another reservation in such a short time frame not only caused stress but also extra money. There was a big concert that same weekend, so most of the nice hotels were completely booked. It was made very clear that they are not concerned with customer satisfaction. I was told they’re not price matching rates at their other properties and that it’s solely my responsibility to find another accommodation. I ended up having to pay double the price at another establishment. No one has reached out since and no accommodation was made on their behalf after the permit was obtained. Shame on you Marriott.