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5 star

JW Marriott Houston Downtown
4.3/5100 avaliações

JW Marriott Houston Downtown

Downtown Houston Houston|0.73km de Downtown Aquarium
I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,

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C. Baldwin, Curio Collection by Hilton
4/5103 avaliações
Downtown Houston
Stayed at this little gem for one night found it last minute before my trip to Houston I really liked the decor of the hotel it’s also in a great location, I tried to check in an hour early and that didn’t go as planned other than that valet parking the restaurant and room was well worth it
SpringHill Suites Houston Downtown/Convention Center
4.1/5108 avaliações
Downtown Houston
The room has two double beds and a sofa bed. The size of the double bed is a bit small, and it will be a little crowded to sleep for two adults. It is okay to pull the sofa out and sit on the bed and sleep for two people. There is a microwave in the room, no cooking utensils and cutlery, it is difficult to cook, only the microwave oven can simply heat the microwave food. Hotel breakfast is an ordinary American breakfast bar, but there are not many varieties, but the fruit coffee yoghurt eggs are very complete, and there is no problem to eat. The hotel is in the downtown area, and there are some tramps around in the evening. It is best not to go out late. The three hotels are connected together and they will enter the wrong hotel if they are not careful.
The Laura Hotel, Houston Downtown, Autograph Collection
4.3/5101 avaliações
Downtown Houston
This is a random hotel in a random location. I booked it because I have had good experiences with the Autograph Collection. It was clean. It was located where they say it is, so shame on me, but there is hardly anything around there. There is a LifeTime gym next door - I assume they get access, which is nice. Check in person was nice. We got upgraded to a larger room, which was great because even that was not very big. Cons: Only decent hotel where I’ve not been offered help with our bags (normally you have to fend off porters if you don’t need them). We pulled up to the $41/day valet at a reasonable hour. We had two large bags with us and nobody even offered to help us wrestle them out of the trunk. When we wheeled them down to check out the valet asked us whether we wanted help getting them in the trunk — well, yeah. That made for a sour start. Water temperature in the shower was really problematic, either really hot or cold, very very hard to modulate. We were not going to mention but management sent us a “how’s things” text and we mentioned it and they fixed it! On Saturday morning there were lots of takeout food bags (obviously trash from dinners ordered the night before) up and down the hall - gross. How hard would that be to pick those up in the middle of the night? Ironically, the nicest guy we met at the hotel was a housekeeping guy who was vacuuming the hall and was delightfully courteous - I wish I’d gotten his name. Bar was understaffed. Sorry, Laura, you won’t see me again.
Four Seasons Hotel Houston
4.4/543 avaliações
Downtown Houston
Overall feels good
The Lancaster Hotel
4.7/5101 avaliações
Downtown Houston
We stayed at the Lancaster in September 2022. It’s a great hotel with comfy rooms and delicious breakfast. The real gem of this hotel is the staff. They are all so friendly, personable and professional. Renee was the member of staff who stood out. She went above and beyond to make sure that our stay was a comfortable and happy one, especially when we caught covid and had to quarantine. She kept checking up on us, always making sure we had all we needed. The hotel is in a central location, right in the middle of the theatre district and right by lots of offices. Would recommend for either business or leisure breaks.
Moxy Houston Downtown
3.6/515 avaliações
Downtown Houston
I would like to start by saying that the Moxy is one of my favorite hotels ever! Every single time that I go to another city I stay at one of their properties if they have a location. I am extremely disappointed and dissatisfied with how my lasted reservation was handled. I booked my stay about two months out from an event and I received a confirmation email with all of my information. About three weeks out from the event I received a cancellation email. When I called the number listed on the website it rang and rang without an answer. I finally found another number, the corporate office I believe. I was told this particular location opened bookings without a permit and as a result my reservation was canceled. I expressed that I was a rewards member and my concerns about trying to reserve another reservation in such a short time frame not only caused stress but also extra money. There was a big concert that same weekend, so most of the nice hotels were completely booked. It was made very clear that they are not concerned with customer satisfaction. I was told they’re not price matching rates at their other properties and that it’s solely my responsibility to find another accommodation. I ended up having to pay double the price at another establishment. No one has reached out since and no accommodation was made on their behalf after the permit was obtained. Shame on you Marriott.

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