Quality Inn & Suites Hot Springs - Lake Hamilton

Good job

Room was clean. Beds were comfortable. But, hotel is a bit run down and the lobby smelled of cat urine. Though not the hotel managements “fault”per se, there were lots of folks hanging out and being loud in the parking lot, which is right outside the door. This, combined with loud road traffic made it hard to fall asleep.

Check in was wonderful. Room was very clean. However, the coffee pot was missing parts. Blow dryer did not work. Microwave was missing parts. Fridge worked good.

The property is a Motel, not a Hotel. Any quality inn I've ever stayed at was an actual motel. Girl at the front dest appeared to be sleeping behind a door. Had to ring a bell and then she seemed annoyed by it. Wesite said if offered hot breakfast. Again, when i asked about that she said it was juice and prepackaged muffins. Tub was dirty and cracked. When i walked in the room the "peep" hole had a waded up tissue stuffed in it and the door wouldnt lock completely. Whoever took the pictures did a fine job at making it look much nicer than it really was. Also, the beds are harder than a rock. I would never stay here ever again. Hope this helps others looking to not waste money!

The ice machine was broken & required going to property next door for ice. However, desk attendee was willing to go get the ice for us, due to inconvenience.

Hotel was in a good area - plenty to do close by, but not stupid busy. Clean rooms, lobby and I felt safe staying there. No frills - but who needs them? I would stay here again

The property could use a little update outside,the room itself was clean and nice. The staff was really friendly and helpfull.

Could have been better, but not bad. You get what you pay for.

We reserved a smoking room with two queen beds for two adults and two teens for two nights. There were some issues but the staff resolved most of these very quickly. There was no ashtray, there was only one mini bottle of shampoo and conditioner for all of us to share, and only 3 towels. We usually bring our own toiletries from home and forgot this time. Staff was quick to assist us! There was not a glass tray in the microwave. We tried to heat coffee without the tray but it made a sizzling sound so we shut it off quickly. This did not get resolved before we left. The ice machine was broken when we arrived, we were directed to get ice at the motel next door. This kind of thing happens sometimes, not a big deal to us. Fresh hot coffee was available in the lobby at all times. Really good coffee too, I might add. The free continental breakfast had more options than I expected for such a low room price. The room had hotter water than most motels, which was great, no semi-warm showers. The staff was always friendly and professional and helpful.