Embassy Suites by Hilton Hot Springs Hotel & Spa

The check in person was friendly. The first room they sent us to was not clean at all. Beds still not made. The 2nd room was ok but drain in bath would not go down. We went to eat at the bar and they acted like they wished we weren’t there. At breakfast we had the same experience.

Our safe batteries were low and as asked to be replaced so we could use. They did not replace as requested . No blanket in room and none provided after being requested, Food cold on breakfast buffet but omelets were good. Treated highly as long as you only expected what they chose to give you.

We really enjoyed our stay. All of the staff were so courteous and were quick to take care of our needs.

Room smelled like the swimming pool. Chlorine was overwhelming. We had to open the window to get some relief.

The stay was fine and beds were comfortable but the room was pretty gross. Carpet was so gross I felt I had to keep my shoes on and I am one to go barefoot outside with no problems.

Staff was just really phoning it in this round. Negative attitudes. Slow moving. Not helpful. Closed breakfast bar 20 mins earlier than advertised. We called at bedtime for an extra blanket and they said they would bring it up. It never came.

Everything was great except for the breakfast. Food didn’t look good. There was limited seating and no forks. We decided to eat breakfast out while we stayed there. Everything else was great

Let me start by saying our family usually stays at Embassy’s if they’re available. This one, unfortunately is at the bottom of the list. We got in at 1pm, not expecting our room to be ready, it wasn’t. Came back at 5pm to a line that was about 10 people deep. Finally got to the desk, room STILL not ready. Claimed they were short staffed in housekeeping. (This is THE theme of this hotel). So I got right back in the 10 person check in line again. (Only 2 people checking people in) Carla was the wonderful lady that I got this time, she made sure our room was ready. Big shout out to her. Clarification, The people that were working were very hard working & pleasant!! I believe the problem is with management. Positive: we booked a corner suite & it was huge. I read reviews before we arrived that the hotel was dated & after staying here, I concur! We had an ant infestation in ours. For fear of having to wait for a new room we would just smush them everytime we saw them. I know mgmt reads these, so, head on up to Rm 704 on the counter above fridge, you’ll see them along the wall. Breakfast was equally as frustrating as check in. They had 1 chef cooking omelets for the whole hotel. Again, they worked as hard as they could. But, come on, get at least 2 back there! And don’t come at me with the red, green & yellow busy times. We were there at 7am one morning & 8:20 the next. Same issue both times. I could keep going but I’m out of characters! Easy fix! Mgmt!!!

We enjoyed our time at the Embassy Suites. The downside was they seemed short staffed. Had to wait a couple of hours for our room to be ready and long waits for breakfast too. It's an older hotel, but was good for our family.