J0E2015
31 de março de 2024
We stayed for 5 nights and 6 glorious days! It was the staff at Almond Beach and the entire Jaguar Reef properties that made our stay amazing! Upon check in at Jaguar Reef (this is the check in area for all the collection of properties next to each other, like the Colonial, Almond Beach and others), we were so kindly greeted by Malcom, Vern, Modesty and the extremely gracious Gianni. These staff members made us feel like VIP’s and the entire resort was waiting for our arrival. After check in we got requested to sit in the spacious main dining room lounge area for a commentary welcome refreshing beverage (we did not elect the all inclusive), so this came as a surprise. We stayed in the Craboo room which was perfect for our family of 4 with our 2 adult children. It was actually two separate rooms with a large shared bath and an outdoor private jacuzzi tub under the trees on the 2nd floor (see in photos). The trip only got better. While working to set up excursions, Will and Greg were amazingly helpful!! They both would see us on the property and share additional pearls regarding our booked excursions for the days ahead, like getting us into an earlier snorkel trip because a family had cancelled or our Belize Collection shuttle being a private van just for us because another family had a change of plans. The snorkel trip with Captain Alex, first mates Nele and Alexander was outstanding! Alex was amazing captain in some very challenging seas on the 35 min ride to the snorkel location. On our Monkey River excursion, Cipriano was our Belize Collection shuttle driver. We basically spent the entire day with him! He was so accommodating! Again, we felt like VIP’s at this property. He dropped us off right at the boat and had the van cooled down and waiting for us as we debarked from the boat several hours later. It was amazing! We actually enjoyed the ride from the property and return with Cipriano more than the actual Monkey River boat tour! When we were at the resort relaxing, the service staff was extremely accommodating! At the dock bar upstairs, Brandon and Irwin made us feel so welcome. Jerry at the Almond Beach pool bar made our special requests seem less. Tim in the main dining room was also a welcome face to see!! Last but hardly not least!!! The famous Captain Larry!! Not sure if the visitors know, but Captain Larry won the Trip Advisors #1 Customer Service Award this past year for all of Belize!!! Yes right at this small resort property, Captain Larry brought home the TripAdvisor Gold!! We had to take a picture with him before we departed, see in photos in front of the resort. He truly made our trip and brought a smile to our faces every time we would cross paths on the property. He is the true beach captain of the Jaguar Reef collection and the resort is lucky to have him as a member of the staff!
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