Usuário convidado
22 de agosto de 2023
It was wrongly advertised on trip.com that there was an outdoor pool, gym and sauna for guests to relax in. An on-site restaurant and coffee shop were all referenced but not there. Hopefully the information has been updated by trip.com
I booked 5 nights expecting all of these facilities to be there for me to use and none of them were there. It spoilt my holiday.
The hotel told me that they didn’t have these facilities when I asked them about it on my first day. They said trip.com had made an error. They didn’t offer any solutions to help me though, e.g. giving me a slight discount would have been a nice good will gesture.
Despite the negatives, the staff were friendly and the hotel was clean and in a very convenient area. There wouldn’t have been a single issue if it was correctly advertised. I’d recommend for guests to stay there if the information about their facilities is correctly advertised.
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