Usuário convidado
31 de janeiro de 2023
This is an additional review to the one I have already written on Google, which the owner has responded to, but I am not able to respond to their response. So I'm writing this one as well! We arrived at 12.30am, due to flight delays, and were disappointed as we walked up to the front door to see a hen do group (clearly identifiable by one lady wearing a fancy dress bridal veil, dressed in white), drinking in the front lounge. We checked in to our room which was directly about the room they were drinking in, and could not sleep until past 2am. I find it baffling that a "5*" establishment on the outskirts of Belfast allows a hen do party to stay up that late. There is a wide variety of choice at breakfast, but we felt like the quality was lacking in some ingredients, namely the sausages and the bread. The breakfast room was set up with a large table in the middle of it. Another couple asked a member of staff if that was for the hens, to which the staff member replied "yes, the calm before the storm". I mention this, and the bridal veil above, because the owner replied to my Google review saying that it was just "a group of ladies in their 40s", not a hen do, who were supposedly only up until 1am. After breakfast, we set off for the wedding we were attending nearby. A lady sat downstairs kindly agreed to take a picture of me and my partner. She asked if we were off to a wedding, which we confirmed, and she replied "ah lovely, I am here for a hen do". Our room needed some serious TLC. Despite house being a big, beautiful period property the room was dressed with a black gloss and veneer bed + wardrobe + side tables. The veneer was peeling on the bed. The wardrobe was a bizarre corner unit, which was very impractical, despite their being plenty of room for a normal one on the right hand side of the room. The bath taps were the wrong way round (cold giving out hot, and vice versa). The shower pressure was bad. The light was motion detected, and when the people above us went into their bathroom, our light would come on! It was almost comical when water started pouring through the ceiling on the day we left from the bathroom above ours. The staff we encountered whilst we were there were polite. There was interesting choices for breakfast. Perhaps their titanic menu is 5*, but the accommodation was absolutely not. Please go and find my review on Google and read the response from the owner!
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