Usuário anônimo
17 de novembro de 2024
had an awful experience at Aluna Ben Thanh Hotel. The bathroom didn’t even have a proper showerhead, and the water flow was so minimal that taking a shower was nearly impossible. To make matters worse, the water wasn’t hot. When I called the service desk, they told me to wait 10 minutes for the water to heat up, but it never did.
I requested a room change, but the staff claimed the hotel was fully booked, even though rooms were still available online. Their refusal to help and lack of honesty were incredibly frustrating.
This stay completely ruined my holiday. I’ll never stay here again, and I wouldn’t recommend this place to anyone. I checked out next day and they didn't even refund me for extra nights booked further.
I saw reviews of people saying that this place charges for small things. Saw a detailed priced list inside the room. Never seen in any hotel. They will make you pay and you end up losing more.
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