Usuário convidado
26 de setembro de 2022
From the outside, the hotel looks like a beautiful country hotel… But, as soon as you walk in, it’s like stepping back in time! The whole hotel is dated, cold, old and very tired. No warmth about the place, no one on reception and had to wait ages for someone to appear. Very understaffed for such a big hotel. Once in the room (222), well where do I start! Honestly I wouldn’t bath my dog in that bath! It was disgusting, plug didn’t fit the bath, it was very old, stained, missing a handle, no water pressure and no hot water!? Pressure was a trickle…just enough to clean your teeth! The push button on the toilet was broken, there were cigarette stains and mirror was falling to pieces and the hook on the door had been snapped off (or just fell off?!) In the room itself the wardrobe and desk was falling to bits, it was pretty unbelievable! The plug sockets had been update with usb chargers, but they hadn’t finished the job…filler all crumbling around and not painted! How do you leave that unfinished and think it’s ok to charge people to stay in the room? Then the bed…well it was like sleeping on a hard stack of pancakes! It was layered with 3 types of mattresses… I pulled if the sheet to see why it was so uncomfortable and there was a cheap mattress, then some kind of unzipped foam cover and then a mattress topper that was far too small for the bed and must have been used for a long time, as the middle was so flat and hard. I have never seen anything quite like it?! How on earth is this acceptable? They gave me 50% off the room. But to be ho eat that was still too much to pay for the room. It should be closed until updated. I am so disappointed, I don’t get to have a night away very often as a busy Mum, so was so looking forward to a soak in a bath after a long day of training and driving. There was no availability in the restaurant to eat that evening and I was only told that on arrival. The breakfast was ok, but coffee awful & I don’t think the sausage was cooked through…didn’t risk it! And doors slamming all night, loud voices from a Wedding at 1am… just awful. NOT GOOD ENOUGH.
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