Usuário convidado
7 de outubro de 2023
Beautiful hotel, overall good service except one front desk staff. We reserved a 10:00 shuttle for 8 people the night before departure, but by the time we arrived(before 10)they told us the bus is full so that we can not get in. I wonder if we made a reservation, we should be promised to have 8 seats or else it should not be called as a reservation but a “bus schedule”. Also, we told the staff multiple times that we are in a hurry that we need to catch the train and that’s why we made a reservation in advance. The staff also told us the next shuttle will come at 10:21 but actually it leaves at 10:31 which means we definitely missed the train ( if the staff communicated the time 10:31 clearly, we would walk to the station so we could still catch the train, instead, he said the bus will come at 10:21 so we wait) Huge disappointment and definitely a ****** to this trip. Please remove the bus reservation service as you don’t have any, thanks.
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