Beverly
2 de fevereiro de 2024
My stay was a nightmare. The rooms were very dirty, bath tub was dingy and there was urine stains in the toilet floor. The microwave and refrigerator was exceptionally disgusting, food was stuck to the floor, dust and food remains everywhere in the floor. The nightstand had burnt marks and the drawers had food and remains from the previous occupants. There were food stains in every counter. My bed had no blanket and it was very cold in the room. The heater blew cold air even though it was set at 85 deg F. The television had no signal and occupants were smoking in front of my room. The door to my room had no lock and I used chairs to secure the door. I did not sleep for the 2 night stay. It was unsafe. I brought this to the front desk attention but nothing was done. I need to be compensated with a full refund because It was inhumane and disrespectful. I have never experienced such poor service from a hotel before. The unhygienic environment. Please do something about this. I’m still traumatized. I have several pictures to back my claim.
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