Gran Hotel Bristol by Kempinski
1 noite
Quartos e hóspedes
1 quarto, 2 Adultos, 0 Criança
Todas as propriedades em Havana

Gran Hotel Bristol by Kempinski

Calle Teniente Rey, La Habana Vieja, Havana, Cuba
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There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).Mostrar mais
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Descrição da propriedade
There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).
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4.3/5
Muito bom
Limpeza4.4
Comodidades4.3
Agradável e bem localizado4.4
Atendimento4.2
Todas as 4 avaliações
Arredores
Aeroporto: Jose Marti International Airport
(22,1km)
Trem: Estación Central de Ferrocarriles
(1,0km)
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Quartos

Avaliações dos hóspedes

Políticas

Deluxe Room

Deluxe Room

Free Wi-Fi
Wi-Fi in room
Detalhes do quarto
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Classic Room With Courtyard View

Classic Room With Courtyard View

Free Wi-Fi
Wi-Fi in room
Detalhes do quarto
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Grand Deluxe Room

Grand Deluxe Room

Free Wi-Fi
Wi-Fi in room
Detalhes do quarto
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Avaliações dos hóspedes

4,3/5
Muito bom
4 avaliações
Avaliações verificadas
  • Limpeza4,4
  • Comodidades4,3
  • Agradável e bem localizado4,4
  • Atendimento4,2
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Mais mencionados
U‍s‍u‍á‍r‍i‍o‍ ‍a‍n‍ô‍n‍i‍m‍o
18 de agosto de 2023
I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.
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U‍s‍u‍á‍r‍i‍o‍ ‍c‍o‍n‍v‍i‍d‍a‍d‍o
9 de dezembro de 2024
We booked this hotel due to being Kempinski chain and expecting the standard of the said chain. The location is really good and the hotel is new but that’s it. Staff is lost in time & space and very slow. We had cockroaches every possible day and as a sorry we got a complimentary dinner on our last night after complaining multiple times. The restaurant is EXTREMELY slow. My friend always had to wait for her coffee for at least 15-20 minutes and I waited for a simple pasta carbonara for 45 minutes. As I’ve said, the location is amazing but that’s it. I would not recommend this hotel nor would I go back as it’s not worth the money, and they clearly have a cockroach problem. I feel bad for leaving this review as they did leave us a cake in our room as it was both my friend’s and mine bday but I also know how important reviews are in making a decision on booking a hotel.
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U‍s‍u‍á‍r‍i‍o‍ ‍c‍o‍n‍v‍i‍d‍a‍d‍o
11 de novembro de 2024
good....
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Políticas da Propriedade

Horários de check-in e check-out
Check-in: depois de 16:00
Horário de check-out: antes de 12:00

Descrição da propriedade

There is a shuttle between the hotel and the airport (for a fee). The hotel Grand Hotel Bristol is equipped with a 24h reception, Wi-Fi, a lift, cash machine as well as parking spaces. In the outdoor area of the property you will find a pool (open all year). Furthermore, outside you can find a sun terrace. There is also a laundry service available at an additional cost to customers as well as an ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre (for a fee). For conventions and other business meetings, the hotel offers a business centre. At the hotel reception, tickets are offered for excursions in the area. Smoking is permitted in the hotel. Due to its barrier-free facilities , such as barrier-free entrances, the hotel is also suitable for wheelchair users. Catering Breakfast is offered from the buffet. Lunch and dinner are served as a set meal. The drinks menu of the hotel includes water, soft drinks, coffee and tea, beer and wine. Sports & Leisure To keep your fitness up on holiday, there is a gym for guests to use. A sauna (extra fee) awaits you in the wellness area. The hotel also offers massages (extra fee).

Perguntas frequentes

Quais são os horários de check-in e check-out do Gran Hotel Bristol by Kempinski?

O horário de check-in do Gran Hotel Bristol by Kempinski é às 16:00 e o horário de check-out às 12:00.

Qual o preço da estadia no Gran Hotel Bristol by Kempinski?

Os preços no Gran Hotel Bristol by Kempinski estão sujeitos a alterações conforme as datas, política do hotel e outros fatores. Para ver os preços, pesquise as datas em que deseja se hospedar no hotel.

Como faço para ir do aeroporto mais próximo para o Gran Hotel Bristol by Kempinski?

O aeroporto mais próximo é o Jose Marti International Airport, e fica a cerca de 36 minutos de carro desde o hotel (22,1km) do hotel.

Qual é a política de cancelamento do Gran Hotel Bristol by Kempinski?

A política de cancelamento do Gran Hotel Bristol by Kempinski varia conforme o tipo de quarto e as condições de reserva.

Sobre esta propriedade

Aeroporto mais próximoJose Marti International Airport
Distância do aeroporto22.06KM
Distância da estação de trem1.01KM
Preço médio a partir deBRL1640
Classificação de hotéis por estrelas5