Usuário convidado
31 de janeiro de 2023
When leaving I was charged an extra $60 for an " extra" person. I said no I booked for 2 adults one child. Showed them my booking with agoda. They said no and showed my sign in and highlighted 2 adults only and I was told quite rudely I should take it up with agoda . I showed them my booking in form with Agoda on my email and refused this as "proof" and was told to pay the extra $60 in costs. The manager told me it was my fault for not querying the sign in on arrival not theirs. I went to my car and tried to contact agoda, but got the manager of portlands,, I apologized and told him I thought I rang agoda . The manger was abrupt, rude and as I was alone with my two kids without my husband I felt unsafe. I was.so embarrassed and made to feel foolish and paid against my better judgement. I left to get my kids breakfast 10 mins later I got a text from Portlands that they refunded the $60 as maybe agoda only put two adults and excluded the child. (Again this was not the case on my Agoda booking). I think this is not an isolated incident. . ALWAYS check your booking against the checking in numbers Portlands makes you sign on arrival, We will never stay there again.
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