InTown Suites Extended Stay Select New Orleans la - Harvey

I thought the roaches were bad which is the reason I chose to check out after 1 night on an 11 night trip. Considering I checked out they refused to refund me for the nights I DIDNT stay at the hotel. I stayed 1 night and was charged for 11 even though I checked out, I ended up staying in another hotel and have gotten nowhere with Inn Town Suites. Staff is rude and give you the run around, you ask for a corporate number there’s no number just a website where they send you a generic email with NO HELP. The refrigerator went out and caused my groceries to go bad as well. Please save yourself the stress and DO NOT stay here

I am a regular customer of Specsavers in Bishopgate since 2012 and I always found all the staff very kind and professional at the same time. Francine, Marcus and all the opticians and other doctors whose I don’t remember their names they were always very polite, attentive and professional. I will give 5stars to all of them. This afternoon, at around 14.30 I went to re-order my contact lenses. When I stepped into the door a new receptionist shouted at me: “YOU Ok”? I DO NOT THINK THIS IS THE NEW GREETING ETIQUETTE AT SPECSAVERS BISHOPGATE! At least, to be grammatically correct, she should have said : “are you ok”? She didn’t know how to say :”GOOD AFTERNOON”? She was also very rude and annoyed when she had to re-order my contact lenses… I understand that not everyone likes to work with the general public but this new receptionist is not going to maintain or improve your amazing customer service! When I left she barely said goodbye without a smile, but ready to shout to the new customer who was stepping in : “YOU OK”?

I booked on travelocity from December 30 to January 6th. The rooms are filthy. Roaches everywhere. I didn't see bedbugs. I paid seven days but only stayed half a night. The beds, walls, side tables, and floor had a green powder film on them. The floors had a pile of a green powder, and a white sheet with green powder on it that was on the floor wadded up. They had workers sanding the outside part of the doors, so I assume it was powder from the paint. I tried to get my room changed. I was told the room was "as is." After staying in it a could of hours, I was sick, congested and had to leave. The green just was everywhere. The workers who were sanding the outside part of the green painted doors stopped me as I was entering and told me that insuites should not be booking those rooms on that side. He spoke Spanish and was very concerned. I have their numbers. He was worried about the paint powder. I was told there was no cleaning person nor a refund. I'm hoping I can upload pictures after this typed review.

The property did not look anything like the pictures. The staff was rude and non accommodating. They gave me a room that had roaches, the shower pipe was also broke and sprayed water everywhere when you turned it on and there was hair and stains on the blankets. When I requested a refund for the other 9 nights that I reserved but did not stay yet then they told me that they weren’t able to facilitate a refund because they have a no refund policy (that is nowhere on the site or papers that you sign). They told me that they would only be able to switch my room to a cleaner one. They switched my room two more times and both of those rooms ALSO HAD ROACHES. Still they refused to give me a refund for days that I have not yet stayed there. We spoke to the Property Manager, General manager, and sent a complaint to corporate. So my wife and I had to buy our own roach spray and traps because they wouldn’t give us our money back so we can stay elsewhere. This was a horrible experience, especially for my first time being in the New Orleans area and it being for a move while waiting for my house to be ready. I will never stay at an intown suites again.

Infested with roaches. Didnt even set my bags do

There was a mix up between ******* & Intown Suites. I arrived at 6:45pm and the hotel sold my entire reservation to someone else, not just one night, but the whole reservation. There was a clause, not communicated on the ******* website, that if one does not check in before 6pm, the hotel can sell the reservation. I did not know I had to be there before 6pm. So, finding that out, after the fact, was very inconvenient for my family.

This hotel is definitely for customers who are struggling or less fortunate and don't care about condition of the rooms. Rooms need deep cleaning and updates. Refrigerator was the nicest amenity in the room because it looked brand new. Curtains were damaged and floors stained. My mom had no other choice but to stay due to the hurricane and other hotels bring full. I would not recommend this hotel to anyone that wants a nice clean experience. Bring lots of Lysol to disinfect!!!!!

When arrived it was a mess. The rooms that we booked through a third party online sent me as well as other residents wrong booking information to their systems. Some rooms were clean and some were dirty. I actually went due to hurricane ida coming and boy it was miserable. No back up generator which was explained to us. Throughout the storm every room had a leak in them. All the towels and even sheets from the beds plus my pots I provided were needed. I refuse to go back to that hotel

It was good!