First Group Magalies Park

The condition of these units are of poor quality and definitely not worth R5600 (after online discount). The sliding doors are unsafe, as well as the windows. There’s a gap visible when the door is closed and they only use a hook to ‘lock’ the door. Any small object could easily be pushed from outside to lift this and the door could as well have been left open. The window just needs to be touched lightly and it falls open. Loose screws and doesn’t close properly. I wedged a big spoon in the window to prevent it from being pushed open. These are great security concerns. More than one hinge is broken in the bedroom and kitchen cupboards. We could only use one of the two showers because one is broken and the entire pipe shoots out when water is opened. The sink in the master bedroom is blocked/runs very slowly. Both toilet roll holders in the master bedroom’s bathroom are faulty and about to fall out of the wall. Both of them have to be held with one hand while getting paper with the other hand for it to be kept in place. I spent my first day calling maintenance and trying to make the unit more secure, but after an hour cancelled as we wanted to go out. I also reported items that were missing from the inventory list. I called maintenance again later that evening. They came out and looked. They said something was missing from the door and that they would come to fix the door the next day. That did not happen. We had to use our own initiative to secure the unit. While we waited for maintenance the following day, my wife went to do laundry. One washing machine was full of water that wouldn’t drain. The other machine was in use. She reported this and went again the following day and it was still the same. Also, R50 per wash compared to R20-R30 at other ATKV and Forever resorts. I spoke with Louwry, assistant manager at reception the following morning and said we were not interested in staying any longer and they could either move us to a better unit or compensate us for one night and we would find alternative accommodation. He offered to come and fix the unit. I told him all our stuff was in the unit and it would take a long time to fix everything. I was not willing to waste more time waiting for something that should have been right from the start. They wanted to move us to unit 60. We looked from the outside without the key just to see what it looked like. But the door at the kitchen had a rotten bottom end and one or two of the windows felt just as loose and made us decide to endure the second night. I’ve sent an email to Me Jordaan, the resort manager, but decided to write this review the following week after no reply. We were very disappointed. However, I gave it 2 stars as the restaurant was pretty good. Good food at reasonable prices. I would look elsewhere if you want to feel safe and enjoy a well-maintained unit. Avoid.

Facilities are great, and the staff are friendly and helpful. But they have huge hygiene issues with their chalets. The first night my partner and I stayed there, we were woken up multiple times from rodents nesting, fighting and making a noise in the thatch roof. We thought it can't get much worse than that, so wanted to stick through another night. The second night, we got peed on by the rodents living in the thatch. We saw and heard the dripping onto the bed. Much to our horror, they confessed (next morning when we checked out as fast as we could) that this is a familiar problem, and they can't seem to solve it. It sounds like the staff on the ground have ideas for how to tackle it, but resort management aren't willing to change the aesthetics of the chalets to combat this problem. The resort manager himself mentioned that they just can't seem to sort out this problem. Unhygienic, disgusting and unacceptable.

Magalies Park holiday and Golf weekend. Our whole family had an amazing holiday and a wonderful stay! The staff was very friendly, and all the on-site activities were fun. All the kids enjoyed the play park so much and the water activities were exciting.

We had a fantastic time, and not even the coldest weekend imaginable, could spoil our weekend. The resort is clean, well looked after, and caters in all your needs. Every staff member we encountered, went out of their way to make your stay memorable. The Golf Course cannot be faulted and is a gem to play on. If i can fault one thing, and that is just a suggestion, is to reposition the microwave in unit 104. You need to be a gymnast to put something in the Microwave :). Otherwise the units are clean and provide you with all the necessary.

Its a gated leisure community. Staff are very supportive and courteous. Dining would benefit from a buffet breakfast option for those who would like it.

We come here quite often actually and it's clean and in good conditions everytime, everyone of the staff is friendly and helpful, would definitely come again

Poor network connect. The Wi-Fi connection is bad, I thought when they said magalies park has uncapped Wi-Fi I'll be able to catch up with my work online and left my wifi router at home but the Wi-Fi didn't work all our stay, I was disappointed. Magalies park is nice though, nice and clean chalets, good service, good food at the restaurant. We enjoyed though I'm only disappointed in the poor Wi-Fi connection.

Beautiful resort and facilities but the chalet we stayed in should be revamped and maintained properly. We arrived on Tuesday to a flooded kitchen as it was raining. We called the reception from our phones as the phones in the units were not working due to an upgrade in progress. Housekeeping arrived to clean up and provide towels to put at the door then maintenance arrived to say they can also only provide towels to put at the door and could only advise their manager. There was a huge gap in the door that you could actually see out. Luckily it stopped raining for the rest of the stay. Reception also advised they were fully booked so could not move us. We then proceeded to unpack. The one bathroom’s basin’s tap was so loose that I was afraid to use it. The worst part was on one of the nights in our sleep a BAT!! fell on my husband’s head!! Please close the thatch by installing ceilings. Everyday we had to clean our beds before sleeping because of all the droppings. The other items were rather minor to mention e.g. state of the linen(torn and yellow) and kitchen cupboards creaky and loose, etc. please can you do some well deserved maintenance on your older units, Magaliespark? You have such a beautiful resort and facilities but we cannot stay there until this is done. Looking forward to visit again when this is done. I must mention the staff are helpful. Our housekeeper, Fikile was lovely. She kept our unit clean and cleaned the flooded kitchen when we arrived. I was also surprised with a beautiful towel display on the bed with petals. The service at the supermarket was amazing. Thobe, my spa therapist was amazing as well! Our captain on the boat cruise was so informative and really was the best boat cruise on the harties dam. To top my special day off, my birthday dinner at Pica Pau restaurant was the best! The owner together with Maki and Nyari, our waitresses for the night made it so special! Again, your resort facilities are lovely so please let us know when the chalets are revamped to complete the stay and we will be sure to book again as the kids really want to visit the splash zone and pools (both heated and not) again.

Property grounds are super clean and well looked after the rooms are super spacious and really would be ideal for international guests or families in large numbers .