Hotéis perto de National Trust - Brimham Rocks, Harrogate

On arrival the receptionist gave a a complimentary upgrade to a suite, very nice indeed. The breakfast service was excellent fresh cooked and plenty of choice. We will stay again

It's just that the facilities are too old. It would be better if the facilities can be improved. The room is relatively large. For me, the location is more convenient. There is no air-conditioning and there is a garden. I feel that it should be refurbished to be worthy of the price.

The hotel's exterior, public areas are very good, breakfast is very good, and it is close to the exhibition hall. Because the new carpet was changed, the smell was very uncomfortable. After changing the room, I also changed a room with a lower level, above. And the attitude is very unfriendly, although Ctrip customer service has been in contact, but the hotel has not dealt with.

From check in to check out, what a friendly, olde world place this is, Arrived early into a very small courtyard car park which we did find a space, though there is ample parking next door as the owners have bought next door to re develop, shown straight to our room by a lovely, friendly lady Our room was on the road, to the left of the archway, we had our own front door which took us in to a lovely little hallway and a delightful room, probably one of the cleanest we've stayed in and I've stayed in lots of high end hotels, The noise from the road at night could have been a problem but we were provided with ear plugs which we didn't use, The breakfast choice was amazing for a B & B, all freshly cooked to order and Karen our waitress was lovely, felt we'd known her all our lives, a lovely lady, a credit to the business, Right opposite the bus station so if you wanted to go to York or Harrogate, buses on the doorstep, Plenty of eating places and pubs, quiz night and market day on Wednesday with its own town crier, what a treat Knaresborough....what a beautiful place, plenty of walks along the river nydd, beautiful buildings and of course the viaduct, Castle and gardens, was probably the hottest day of the year so we couldn't manage a further walk to mother shiptons caves but that will be for another day

A really lovely, rustic, warm venue, a little out of Harrogate away from the busyness. It's easy to find as it's just off the A61. We had a super-king room, it was in a little out-house next to the Inn, you walk past a pretty garden surrounded by fairy lights. The room had a very log cabin feel, clean and quiet with a lovely view of the garden. We had dinner in the Inn (the mushroom and spinach pie was incredible) prices were reasonable; £18 for a Pie meal and a drink on a Monday. Breakfast from 8 - 10am, it was the best breakfast I've ever had at a hotel! We ordered Smoked salmon with scrambled eggs, presented beautifully and tasted amazing; Cereals, pastries, overnight oats, yogurt and fruit available to help yourself to. The best part of the whole experience was the staff; every encounter we had with a member of staff was a positive one, they did what they could to make your stay an enjoyable one and dealt with any request with hast and were all extremely friendly. Tymo who greeted us and showed us to our room, the tall man and young blonde girl that served us at dinner, the older gentleman who served us at breakfast (super friendly and professional with a great sense of humor) I feel bad that we didn't get all of their names, but we literally couldn't fault any of them! A fantastic venue and truly deserving of a 5*, we would highly recommend it.

We had been looking forward to staying in an up-market four-star hotel in up-market Harrogate; we were sorely disappointed. Things started to go wrong before we checked-in; we enquired about secure parking; we were told that the secure parking was directly in front of the hotel, not our idea of secure. We were, somewhat curtly, informed that it was full and that we would have to park on the street. No mention was made of use of the off-street parking availability at the sister hotel a few hundred meters down the hill, which we later understood could be used at the residents’ rate (£15 per night). We checked in to our “Deluxe Double Room”, our idea of “deluxe” is at complete variance to what we found; there was absolutely nothing deluxe about the room. The heating was off and the room cold. It was sp****ly furnished with, furniture that at best was Ikea, but more likely MFI. The windows were ill-fitting and had large gaps at the sides and bottom, allowing cold air in. The bathroom was sp****ly equipped with taps that are more style than functionality, it was impossible to turn the shower tap off with wet hands. The toilet seat was loose. The towel rail barely took the chill off the room. The room was not serviced on day two, for no apparent reason. We were later informed that the room was deluxe as it has a view to the front. The breakfast facilities are grossly inadequate, such that guests are required to request an allocated time. The self-service area is cramped and congested. There was only one toasting machine that required the bread to be put in twice to achieve acceptable results, increasing the congestion. We were allocated a slot towards the end of the breakfast period, some of the cooked food was not available and we were told that because it was the end of breakfast, no more would be cooked. Very far divorced from four-star service. To my mind, an English breakfast requires marmalade, the little pots of orange coloured jelly are what I might expect in a cheap boarding-house, not a four-star hotel. This hotel is one to avoid, it lets Harrogate and Yorkshire down in a big way. p.s I sent a copy of this to the duty managers for their comment before I posted it; they did not bother to reply.

This charming hotel was in the ideal spot, in the heart of Harrogate. The staff make the initial great impression, very welcoming, helpful and approachable. The reception, drawing room, dining areas are beautifully decorated and well presented. Soon as you hit the bedroom floors you start to see that it's a little run down, specifically the carpets could do with a replacement and walls could have a refreshed lick of paint. My room on the 1st floor definitely seen better days and the walls are very thin and the lights are on all night in hallway which isn't great and you will be guaranteed a sleepless night unless you're a deep sleeper. They do provide you with ear plugs and cover set for your eyes but it wasn't much helpful in my case unfortunately. The room itself is well equipped with a fan which I appreciated as the rooms get very warm at night and there was no hope in opening the windows. Please clean the bins thoroughly as the limescale on the bathroom bin in room 126 was bit gross. I do hope that there are future plans to redecorate the bedrooms and hallway as this would really lift the hotel to a better standard. Breakfast was great and the menu throughout the day must change regularly as you can only view once you arrive. There is a bar menu and 3 course dining menu. The bar menu is recommended as it has a variety of choice for all types of taste buds. I would come back as overall it did meet my needs, just don't expect that this is a 4star hotel, it's the service and location that make this hotel a good stay.

Room are up several sets of stairs, on the plus side there's no noise from the downstairs pub (they have music on Thursdays). There's a second exit to the rear car-park, although the hotel has only 4 spaces it backs onto the large North Parade car park. The location is close by the river which has a nice bank-side walk and it's within walking distance of everything else in Otley. I can't comment on the dinner as the chef was on maternity leave and evening meals were 'off' but the cooked breakfast was fine and the range of beers and ales in the bar was good. Rooms are comfortable but quite small, from memory there's 4 or 5 in what seems to be loft conversion. My room was shower only via an instant electric heater which was actually OK. Other facilities in the room were fine, with a small desk, kettle, wardrobe etc. An annoyance was the room doors are on automatic closers, probably for fire regs, and other guests did let them slam shut. I'm sure closers can be adjusted so avoid that! WiFi was OK, but they were having some problems when I was there, maybe linked to the till not accepting credit cards. I paid via *********** to resolve that. All in all, I thought decent value and really nothing startling to complain about.