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5 star

JW Marriott Houston Downtown
4.3/5101 avaliações

JW Marriott Houston Downtown

Downtown Houston Houston|0.55km from city center
I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like ”luxury”. It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall,
Embassy Suites by Hilton Houston Energy Corridor
4.5/5100 avaliações

Embassy Suites by Hilton Houston Energy Corridor

Enegy Corridor Houston
Located in Houston (Memorial), Embassy Suites by Hilton Houston Energy Corridor is within a 10-minute drive of CityCentre and Memorial City Mall. This aparthotel is 4.3 mi (7 km) from Westheimer Rd and 17.1 mi (27.5 km) from Rice University.Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a 24-hour fitness center. This aparthotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 5 mi.Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The aparthotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary on-the-go breakfast is served on weekdays from 7:00 AM to 9:00 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Houston? This aparthotel has 11000 square feet (1022 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 216 guestrooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed, and all rooms are furnished with queen sofa beds. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Hotel Granduca Houston
4.5/5101 avaliações

Hotel Granduca Houston

The Galleria Houston|8.58km from city center
I travel to Houston about 4 days every other week. So understand that is close to 100 days a year. At 400-500 a night that’s not chump change and should be something worthy of a repeat or loyal customer rating. The first few trips I was acceptable of the poor services and the poor room location in the building. As I repeated trips I asked to be booked in a better location (nothing significant just a higher room and simply to not look at the building dumpster) and in such I asked for a proper way to book and recognize my loyalty to this aging property. I had stayed at other Giorgio properties over the years in my thousands of nights “on the road” and had some great experiences. I didn’t overly chose this hotel it just happens to be very convenient to my destination and of course a LHW. Well, after 6-7 visits I actually got “pissed” as I received another dumpster room. The property has about 122 rooms of which maybe…10?? look at the dumpster? I did not pick the “ada” or cheep room. AMEX books a suite…..I was told my reservations all come in under different profiles and they don’t know my preferences. Well, same AMEX card for 30 years so not sure how they can’t track profiles. Do they even have a way to track? I have book through AMEX travel for the last 20 plus years. Anyway. Get your act together or lose 100 days a year. I will give it one more chance in two weeks otherwise there are many, many other point earning options in Houston as close to good food and good activities. Without change this aging property will die on the vine. As a LHW member I think I’ll reach out to them as well-but by no means are they really LHW anyway as that is a pay to participate program. Rooms are larger and with 4-5 days in a hotel I do like the space. But I’ll give up space for some respect and service very soon. Good luck Georgio.

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Hilton Houston Plaza/Medical Center
4.1/5116 avaliações

Hilton Houston Plaza/Medical Center

Houston|6.47km from city center
A Stage IV cancer diagnosis makes your world stop: so many unknowns, so many decisions, so much uncertainty. When seeking treatment at MD Anderson, I selected to stay at the Hilton Medical Center. As a Gold Status member, certain privileges like room upgrades and food credits are afforded to the customer. I have been staying at this hotel on each trip to MD Anderson Cancer Center since October of 2022. Most times, my stay had to be modified, either extended or shortened. This is quite common, and, as the hotel staff acknowledged, something they work with on a daily basis. When undergoing treatments, flexibility is key. I have never had an issue modifying my stay. Sadly, this was not the case on my most recent trip in February 2023. I was booked for a two night stay, but had to go home a day early because I was literally too sick to undergo chemotherapy. When I checked out about 10AM, a manager (Karla) informed me she had chosen to enforce the one night penalty policy. This had NEVER been done before, and when I expressed my concern, she told me several different versions of untruths. She said the ”policy had changed” and also that she ”tried to remove the charge and the computer would not allow her to do so.” When I called the Hilton Honors Customer Service, I spoke with Carl who explained that the policy states that the hotel ”may” charge fees. It is at the discretion of the hotel employee. Carl called the hotel and spoke with Courtney, who said I would not be charged for the additional night. But, Karla would have none of it. I was going to have to pay. On a follow up call with Karla on Tuesday, she refused to grant me the courtesy of waiving the cancellation penalty. She did acknowledge that the courtesy of waiving penalties had been granted in the past, but she was choosing to penalize a loyal Gold Status cancer patient who was so sick she had to return home immediately. I am extremely disappointed in how this situation was handled.

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Breakfast

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Family friendly

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Explore avaliações de hóspedes de hotéis em Harris County

Buscando hotéis em Harris County? Inspire-se com avaliações reais de viajantes.
Hilton Garden Inn Houston NW/Willowbrook
4.1/595 avaliações
This Garden Inn was well staffed, operated, and clean. The staff was friendly, took care of my needs, and made for a worry free stay. It’s back off the main road a bit, so it was pretty quiet for being in a big city. The only suggestion I might make was the lack of lighting and signage as you turn off the main road.
Americas Best Value Inn Medical Center Downtown
3.7/5100 avaliações
Since it is a motel at reasonable prices, I am surprised for comfort, cleaning and care of the rooms. Large and free parking. Educated and friendly staff. Finally USB takes on the comforts to load the smartphone. In a strategic position, I recommend it at 100 percent
Houston Marriott North
4.1/5101 avaliações
North Houston
I have travelled a lot. Mo is by far the best front staff I have ever encountered. Friendly always. Always asking if there is anything we need. Had a baby with me and she would always come up to us and ask how we were doing. Marriott— do whatever it takes to keep her. The staff and hotel make it feel like you are home even though you are not. We will 100% stay there again.
Hampton Inn & Suites Houston/Pasadena
4.3/547 avaliações
This was our second stay. We enjoyed it.
SpringHill Suites Houston InterContinental Airport
4.3/5107 avaliações
The hotel itself is prefecture fine. Nice rooms and friendly staff. My big issue is there are no water fountain or bottle refill stations or complimentary water bottles. Houston Texas is extremely hot so this is a conscious choice to make travelers pay for their over priced $5 water bottles. I thought Marriott was better than this. So disappointed.
Comfort Inn & Suites SW Houston Sugarland
3.4/5105 avaliações
Alief
verygood

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Informações sobre viagens locais

Maior preçoR$ 4.424
Menor preçoR$ 253
Quantidade de avaliações49,042
Quantidade de hotéis4,098
Preço médio (dias úteis)R$ 838
Preço médio (fins de semana)R$ 889