Ashley
20 de fevereiro de 2024
Very displeased. Chose this hotel b/c advertised on travelocity to have free extended parking and free shuttle service to the airport. Get to the hotel to check-in and Megan was at the desk and informed us there is not free parking. I showed her the screenshot showing the free parking advertised on Travelocity. She states that b/c we booked on Travelocity, she cannot help us fix the issue and we have to speak with her manager in the am. Never did introduce herself, was rude, very unhelpful when asking about shuttle services in am. Area behind the desk was also cluttered and staff was dressed very unprofessionally. Would have picked a much nicer hotel for a small increase in rate if we had known how bad their service would be and that there actually supposedly is not free parking. Oh, and they also did not have a shuttle service that morning to get us to the airport, so we ended up driving over ourselves anyway. Overall, very dissatisfied in customer service and overall experience. was outdated and had a funny smell and again. Megan at the desk was rude and very unhelpful.
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