Explore avaliações de hóspedes de hotéis em Hanoi

Amira Hotel Hanoi
4.4/520 avaliações
Hồ Hoàn Kiếm Area
I stayed at this hotel twice (on separate occasions) - The first time was good, hence we booked it again, but last night was a disaster. On both occasions we had a room with no window, which didn’t bother us the first time as we were only staying one night, no window meant it was quiet and the air con was cool so there was plenty of airflow. However the second time we stayed was a different story! The aircon has two settings, either heat or cool - At 11pm, we requested that they change it to cool (like last time) and were informed that the ‘policy has changed’. I argued to get this changed for over an hour, but was met with continued disagreement - the night manager was fearful of being fired, but I especially disliked the way he was half laughing at me. When I tell you the room was boiling, we had no airflow, it was so claustrophobic. We finally agreed on a fan and went to sleep around 1:30am. We then got a call at 8am to say that there would be a fire drill (why was this not done at midday?) - the alarm then went off for 10 minutes consistently. At 9am we were delivered the worlds worst breakfast (their restaurant was under construction hence it was delivered to our airless room) - the toast was so hard I could knock someone out with it, and the eggs were cold/tasteless. But the final straw (and seriously I’m not kidding) was when we got a knock at 9:15am and given two gas masks… in the middle of a fire drill, in a windowless room - WITH NO EXPLANATION. This was terrifying. I went down, and requested a full refund - the manager obliged; and hilariously, my room was set to cool.
Victory Legend Hotel & Spa
4.3/5165 avaliações
Hồ Hoàn Kiếm Area
I had less than 24 hours in Hanoi therefore location was crucial. This place is perfect. On a quiet little street in the heart of everything which couldn't be more perfect. Lily is amazing! So so helpful. Room was perfect with super comfy bed. So clean and cosy. Shower was lovely and hot too. At such a cheap price, insane!!! What more can you ask for!! Xx
Peridot Grand Luxury Boutique Hotel
4.6/559 avaliações
Hồ Hoàn Kiếm Area
Our group of 6 stayed 3 nights at peridot. We had some hiccups which was of no fault by the hotel..( like losing one luggage from our group from our cruise, and tour operator etc). The hotel went above and beyond to help us resolve our problems. Special thanks to Plum, who was so nice and friendly and was so professional and efficient to resolve issues for us. Hotel has plenty of restaurants and street food everywhere and is very near the lake. Beautiful pool and sky bar too.Everyone was very friendly and helpful, from the bellboys to the front desk staff. They even gifted my mom who has a bad knee a herbal compress from the spa. Small details and kind gestures made our stay here so special. 5 stars to the peridot team!
Lenid Hotel Tho Nhuom
4.1/545 avaliações
Hồ Hoàn Kiếm Area
The location of the hotel is okay, and the service attitude is okay, but I think it's a bit strange. My colleague arrived at the hotel first and did not provide BOOKING and passport information. The front desk directly called her name and gave her the room card. After we checked in for one night, when we returned to the hotel the next night, the boy at the front desk asked us to have our passports copied. Before having breakfast, I gave my room card to the man at the front desk to check out, and he said it was OK. I said I had ordered laundry service, and he told me to have breakfast first and do the accounting later. Then after breakfast, I went to the front desk, and he told me again. I said, are you sure you don’t have to pay? What did he say to pay? I asked about the money for washing clothes, and he said wait, and then after confirming it again and again, someone took the bill. The hotel is okay overall, but I feel that there are some problems with the internal management. If I am not an honest person, and the front desk told me twice that it was okay, if I did not ask for the cleaning bill any time, then they would not receive the money. . I also asked what to do in that situation? The front desk told me that it was their front desk and customer service responsibility. It would be better if I feel that internal management and training need to be strengthened. The breakfast is average and can be enough to fill you up. It is not particularly rich or not rich. But the taste of the powder is a bit strange and not very delicious. It was okay when I checked in for the first time, but this time it was obviously not as delicious as before. The texture of the noodles and the taste of the soup were both wrong. Hope it improves.
Rising Dragon Legend Hotel
4/525 avaliações
Hồ Hoàn Kiếm Area
A great hotel in the Old Quarter and very convenient for sightseeing in Hanoi. Situated near beautiful Hoan Kiem Lake and its lovely gardens, trees and temples. Very reasonable rates- value for money. The rooms are comfortable, clean and air-conditioned. Clean towels and water ere delivered daily. The breakfast buffet was good and you could also order from the breakfast menu so there was lots of choice. The staff make this hotel. David the manager is very welcoming and extremely helpful as is his staff, particularly Henry and Ian. Nothing was too much trouble. David booked our sightseeing trips to Ninh Binh, Halong Bay and Sapa for us - all were excellent and at very good prices. Pick ups from the hotel were organized by the staff so that made organising transoport easy. The hotel has Vietnam SIM cards for your mobile, and they also provide a currency exchange. We couldn't have been happier as it made organization easy and we had a smooth, trouble free, comfortable and a very happy stay at the Rising Dragon Legend Hotel. Thank you David, Henry, Ian and the rest of the staff. We'll return. Peter and Vicki, Australia.
Hanoi Golden Moon Hotel
4.4/523 avaliações
Hồ Hoàn Kiếm Area
The staff in this hotel were excellent! From welcoming us with some welcome drinks and fruit, to politely going through our booking details with us (as there was a mix up about payment) and even looking after our bags for a night (as we spent one evening in a village a little way out from Hanoi and returned to the hotel the day after). Of course the rooms, cleanliness and breakfast were also fantastic - and the only reason for rating the location as a 4 is owing to the fact that as it is centrally located in the Old Town, it can get quite noisy at night. In fairness, the hotel accomodated this by ensuring guests were placed in rooms further away from the noisy street (and with double windows), but it is something to bear in mind. We didnt mind of course - you cant expect to be in the midst of it all, and at the same time expect pure silence!

Frequently Asked Questions

Informações sobre viagens locais

Quantidade de hotéis12,551
Quantidade de avaliações27,737
Menor preçoR$ 62
Maior preçoR$ 2.889
Preço médio (dias úteis)R$ 315
Preço médio (fins de semana)R$ 324