Usuário convidado
17 de maio de 2024
Comfy and clean rooms, exceptional staff and customer service. This hotel is perfectly located near Hanoi’s old quarter, but far enough away to escape some of that chaos. Many tour groups use this hotel due to its cleanliness and support of local business. Additionally, their knowledge of guests and organization of transfer is great. Services: The hotel supplies shower gel, shampoo, combs, among others. The sheets, beds, pillows were very comfy and clean. The AC (and heater) had many temperatures and functions, allowing for the room to be very comfortable during the hot/humid 35C May days. The laundry service is also reasonably priced (but relatively expensive for Vietnamese standards) but our clothes came back smelling great and cared for well. Breakfast: Breakfast was also really great. Hot, cold, Asian, and Western options available [ex. Cereals, congee, eggs, pho]. Overall: The staff’s respect for this hotel can be felt through their beyond amazing keep of it. Highly recommend coming to this hotel!
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