Pullman Hanoi

Room has a weird smell. Breakfast was good. They have swimming pool and gym, but we didn't use them.

Hotel rooms were clean but found cockroach on my breakfast table . Hospitality was ok ok in spite of being a very good brand . People were also not that warm they were just keep on telling us this is chargeable , that is chargeable which were clearly mentioned and written. So overall it’s was OK experience.

Service and amnesties pretty lackluster for 5*. Lots of misunderstanding, e.g. we asked the room service to bring fresh drinks at 10PM, they came almost at midnight while we were sleeping but rang the bell and knocked until we got up. Restaurant also pretty weak, medium rare steak was gray withoyt a drop of juice left.

I recently had the opportunity to stay at Pullman Hotel Hanoi, Vietnam, and it was a great experience! From the moment I set foot in the hotel, I was deeply attracted by the elegant environment and thoughtful service here. First of all, as soon as you enter the lobby, you are attracted by the spacious and bright space and exquisite decoration, which feels very comfortable and warm. Especially when it came to check-in, Phuong Anh was very helpful to me and I am very grateful to her. The rooms are very spacious, well laid out and fully equipped. The bed was soft and comfortable, giving me a good night's sleep. The bathroom is also very clean and tidy, and the toiletries are of high quality and very reassuring to use. In terms of service, it makes me feel the warmth of home. The staff at the front desk are very friendly and check-in and check-out are very quick and efficient. Here I have to mention Phuong Anh again, her thoughtful service really impressed me. In addition, the hotel's dining is also worth mentioning. Breakfast is rich in variety and tastes. It is highly recommended to the friends who will come here for business or travel, I believe you will also love here!

Very nice and clean, perfect service and in a great location. Ill go back again for sure!

accessible location and friendly front desk staff. Room is clean and cozy.