MoonLight Tay Ho

The hotel's location is great, a bit away from all the city noise, yet right in the city center! The people working at the counter, Liam and Alice, were incredibly kind and helpful, very accommodating, and they helped us through our first days in Vietnam.

Good convenient place. But there’s no dinner or food around, except for coffee shops that sell coffee and tea. On the second booking I made, they messed up my booking by mistakenly deleted my booking and said it’s full. I had to negotiate with them for a long time. Lucky that a customer happened to be leaving and helped me out.

I choose to stay in moonlight tay ho second time during my vacation in Hanoi.The staff are very helpful and kind.The room has complete facilities and aminities,everything was just perfect .

Good location, 30 min away by foot from old Quarter or 15 min by Grab bike, here is better to spend quiet night😁 rather than in tourist area and wake up with a nice lake view🫶🏼 The apartment has all the amenities that you need during your stay! (Just in bathroom was water leaking and floor was always wet, hope it can be fixed in future) The staff is friendly and helpful (Alice, Tracy, Liam) good job 👍🏻

I had a great stay at Moonlight. The room had a full list of amenities that you won’t find at other hotels. The washer/dryer in the room was especially useful. While it is a little far from the Old Quarter, the west lake waterfront was worth it. The staff work one on one to arrange cleaning services, starting at a regular schedule of every other day.

amenities were nice, and location is alright. it’s about 15 minutes away from lotte mall westlake. however there’s definitely something up with the room i was given. the air was extremely dusty (my phone screen would be covered in dust if i left it in the room for an hour) and when i asked if i could change rooms, the staff just said it’s either because of the air in hanoi (my room windows were always closed) or the blanket linen (which doesnt seem right cos it must have been disintegrating by the second). the dust affects your kettle water, so i gave up boiling water after that. they offered to “check” but they just seemed to do a regular room clean and the problem persisted anyway. no follow up was done as well. the final straw was when the power tripped 7 times in a row on a single night, and another 7-8 times the next morning. it’s really a shame because the washing machine was great. a real plus for this place. but the amount of dust and lack of any action or compensation by the hotel was just shocking.