Hotéis Hidden Hotel em Hangzhou

Great location , located at the edge of West Lake scenic zone . Close to public transport ( MTR and buses) Front desk team is excellent, friendly, helpful and knowledgeable ( able to provide transport and tourist attraction information ) especially Chiu Hua Room is spaces and clean with good sound proofing. Housekeeping team is always attentive to details. The restaurant setting with an outdoor section is comfortable and the breakfast variety is great, give a lot of options for different preferences.( Western / Chinese ) , waitress are friendly and helpful . Overall we enjoyed our stay and would highly recommend to our friend and relatives , great value for money for a 5 star hotel .

The front desk receptionist 小祝 is very helpful and responsive. Appreciate for their fast response. We stayed for 2 nights, and the first night, we noticed that there are a stain on the pillow. Next day morning, we informed the receptionist for helping us to let the cleaner to change the pillow case and bed sheets as well. Sadly, when we went back the hotel, the bed sheets are tidy up but just the stain were still there. Meaning that they didn't helped us change the pillow case and bed sheets. We also noticed there were some smoking smells in the toilet as well. Others were fine. Thanks 小祝.

Hotel is very well located to the West Lake. Approx 15 mins walk. It is close to the night market and also a number of food halls. There is a coffee shop right downstairs on the right hand side of the hotel which makes great coffee. There is also 7/11 shop. Metro is also downstairs less than a min walk away. First impression checking in wasn’t great - English on checking in was difficult. Probably due to slight language barrier felt not as warmly welcomed as other hotels. I expect hotels that receive foreigners should have basic level check in. They also were very particular on how who should go into each of the three rooms but I said it we will sort this out between us. After that it was fine we went to our rooms. Rooms are quite outdated and could do with a bit of an upgrade especially with handles coming loose. Rooms come with bath robes, tooth brush, toothpaste, combs, Ted Baker toiletries (shampoo, conditioner and shower gel) and slippers. They also provide water bottles daily and there are ones you can take free as you head out towards the lift which is a nice touch. The hotel housekeeping staff were the best despite language barrier they were very polite, courteous and professional. Very helpful as well. There was a housekeeping lady who came to help us with wifi as we did not have a China mobile number and she also knew we had three rooms booked. She helped with two of the rooms and asked if the other room needed help but they didn’t. There isn’t much of a place where guest can relax as they come back to the hotel. There is a small space on the left hand side as you enter the hotel which has a football table, toy dispenser machines, limited seating area. For anyone who wants good location to West Lake I would say this is it. However I think there are better hotels out there. Closeness to food and restaurants is a bonus. Rooms are clean but could do with an upgrade. It’s weird to have a window in the shower room that is directly onto the room as doesn’t give much privacy if all lights on. Overall 8/10

Pros: - Very convenient location, a couple of minutes walk to the West Lake. - The lobby is spotless, check in/out is smooth. - We went with a driver/tour guide (Zhu Feng) associated with the hotel who was very helpful, drove us around the lake for most of a day in pouring rain. - Bellman is very helpful with loading luggage (he needs to work out more though :). - Breakfast is good, but not great. Cons - The room is a little outdated, needs some maintenance work. - The AC is the worst. The one in our room was blasting air all day long, but can barely keep the temperate at 25 C (77 F). - The gym is pretty crappy. Looks like it's been rented out for external use, and it's not very clean or well maintained. Overall got a good bone but needs some management shakeup and remodeling.

Great hotel with a large room. Location is about 10mins walk from the nearest station to the hotel. However, it is located near many local food stores. The food stores are the best for an early morning breakfast! Helpful staff. Recommend!

Exceptional service, immaculate rooms, and a truly delightful experience. From the warm welcome at check-in to the attention to detail throughout our stay, this hotel exceeded all expectations. The staff went above and beyond to ensure our comfort and satisfaction. The room was spacious, clean, and beautifully decorated, with luxurious amenities provided. The hotel's facilities were top-notch. Additionally, the dining options offered exquisite cuisine and impeccable service. Overall, a truly memorable stay, and I can't wait to return. Highly recommended!

I traveled in Hangzhou for 3 days and 2 nights and chose to stay at Sofitel Hangzho West Lake because the location of the hotel is near West Lake. The room is clean and spacious, with complete equipment. The staff is very welcoming and helpful. The breakfast is very delicious. I also received a set of mooncakes as a gift from booking this time. I am very impressed. In the future, if I have a chance to travel to Hangzhou, I will come back to stay here again.